Application Support Analyst - IV (# 7569)



Required Skills:

  • Extensive technical knowledge of data models with R, Databricks, Starburst, Collibra, R/SparklyR, Python, Alteryx, SQL, etc.
  • Ability to perform involved, independent research and develops highly creative work products and proposals.
  • Knowledge of complex procedures and practices of a specific function, service, or related department, i.e., Supervision and Regulation.
  • Demonstrates a high degree of creativity in addressing problems/issues and opportunities.
  • Strong verbal and written communication skills with an ability to present/facilitate effective training sessions.
  • Demonstrated concentration on customer service orientation.
  • Ability to work effectively in a highly matrix or virtual organization.
  • Strong experience in Agile delivery, requirements engineering, backlog development and refinement
  • Broad knowledge of application and data modelling techniques with the ability to identify root cause issues and appropriate solutions.
  • 5+ (Senior level) / 9+ (Advanced level) years of relevant experience
  • Strong experience working in Agile environment/SAFe framework and agile management tools like Jira
  • Excellent analytical and design skills.
  • Ability to articulate technical concepts to all audiences; technical writing expertise.
  • Ability to be flexible and pivot to competing priorities at any given time.?
  • This position requires access to confidential supervisory information, which is limited to “Protected Individuals.” Protected Individuals include, but are
  • not limited to, U.S. citizens and U.S. nationals, U.S. permanent residents who are not yet eligible to apply for naturalization, and U.S. permanent residents
  • who have applied for naturalization within six months of being eligible to do so or who will sign a declaration of intent to apply for naturalization before
  • they begin employment.


Responsibilities:

  • Must be willing to be on call periodically from 11am-5pm PT Monday through Friday.
  • Perform technical troubleshooting on highly complex integrated systems, including diagnostic approaches, determining root causes, and identifying
  • solutions on a data lake house hosted in a cloud environment utilizing technologies such as R/SparklyR, Pyspark, Databricks, Starburst, Python, Collibra, Tableau,
  • SQL, and Alteryx.
  • Provide primary technical support to end user community for problems related to software, data issues, data communication and processing errors.
  • Oversee application, production and/or implementation support, both technical and user, for new releases.
  • Consult on application testing strategies, document observations and coordinate responses.
  • Maintain project and application information including schedule, system scope, requirements, and other pertinent documentation. Make recommendations
  • to management regarding process improvements. Coordinate the information flow between business owners and development staff. Coordinate tasks,
  • functional reviews and application development sessions between the development site and technical work groups ensuring steps are executed timely.
  • Documents end-user interactions into the automated call logging tools for tracking and productivity purposes.
  • Validate proposed technical approaches to system or application problem logs and make recommendation for mediation to management.

    A reasonable, good faith estimate of the minimum and maximum hourly wage for this position is $90/hr to $95/hr on W2.

    Benefits will be available, and details are available at the following link: https://rb.gy/foel75.

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