Responsibilities
•
Proactively monitor availability and performance of the Client application
stack and infrastructure using key homegrown and commercially available tools.
•
Efficiently respond to monitoring alerts, incident tickets, and email/phone/irc
requests to NOC operations and triage/escalate issues as needed.
•
Adeptly perform application and website troubleshooting to quickly resolve
issues per documented procedures.
•
Candidly work with SRE and Development teams, as well as
coordinate/communicate/manage notifications and updates of issues affecting
site availability/performance to customers and executive management
•
Effectively ensure smooth and complete hand offs between shifts.
•
Flexible schedule availability to meet the needs of a 24 x 7 Operations
environment, weekends may be required
Basic
Qualifications:
•
2+ years' experience in Unix/Linux system management
•
2+ years' experience with scripting and automation
•
Incident Management / customer support engineer / internal support - possible
for Saturday or Sunday
Preferred
Qualifications:
•
Effective team player to be able to work closely with peers and other
operations or engineering teams
•
Prior experience in a 24x7 operations environment in a large scale
multi-billion dollar company.
•
Demonstrated organizational skills with ability to multitask in an
interrupt-driven, real-time environment
•
Interpersonal, analytical, and communication skills - both written and verbal
•
Identifies and automates repetitious tasks and processes to improve issue
resolution time.
•
Documents and streamlines existing processes and implements new processes.
•
Enhances and/or builds utilities/tools (together with SRE) to increase
productivity.
•
Understanding and programming experience in Java/J2EE applications -
• Working knowledge of network concepts, IPv6, TCP/IP stack and common Internet protocols
A reasonable, good faith estimate of the minimum and maximum hourly wage for this position is $43/hr to $49/hr.
Benefits will be available, and details are available at the following link: https://rb.gy/foel75.
