Atlassian Support Engineer

Atlassian Support Engineer
NJ, Jersey City

Job Description

This is an exciting opportunity for an analytical, self-motivated Atlassian Support Engineer. Here you’ll be working with executives, management and various business areas while deepening your knowledge and skills with an ever-expanding breadth of projects.  


  • Install, manage, upgrade and administer the Atlassian toolset - JIRA, Confluence, Crowd, Bitbucket/Stash, Sonar, Crucible/FishEye and Bamboo
  • Recommend, install, manage, upgrade and administer add-ons, plugins, and extensions for the Atlassian toolset
  • Determine ways to optimize/improve the Atlassian toolset and environment
  • Provide Subject Matter Expert advice for the Atlassian toolset
  • Create and maintain JIRA workflows and Groovy scripts
  • Create and manage security schemes, custom fields and configurations.
  • Perform migrations and consolidations from other JIRA instances
  • Perform LDAP Filter changes and directory changes in Crowd
  • Perform Bamboo agent installation and configuration
  • Perform cron script maintenance for SVN local mirroring
  • Perform Apache Virtual host configuration
  • Perform Apache Mod Proxy and Mod Security changes
  • Perform Postgres and MySQL upgrades and maintenance
  • Develop metrics dashboards and advanced filters in JIRA to provide end-users and business leadership with meaningful operational/performance metrics and status reports.
  • Partner with other IT staff to coordinate infrastructure maintenance and system migrations.
  • Maintain best practices.
  • Ability to use monitoring and other tools to diagnose performance issues
  • Provide user management and support for local and remote users
  • Interact with vendors for support and troubleshooting.
  • Ability and willingness to work a flexible schedule as needed including occasional weekends and evenings.
  • Work on other duties as assigned.
  • Some travel as required.




  • Bachelor’s degree in Computer Science, Computer Information Systems or related field
  • One or more of the following Atlassian Certifications is a plus: Atlassian Certified Jira Administrator, Atlassian Certified Confluence Administrator, Atlassian Certified JIRA Service Desk Administrator, Atlassian Certified Systems Administrator
  • 5+ years of experience in the design, development, and implementation of Atlassian tools and customization.
  • 5+ years of experience performing migrations and upgrades of the Atlassian toolset.
  • Proficient with Windows and Microsoft Office tools
  • Working experience with Apache and Linux
  • Postgres and MySQL database administration skills are preferred
  • Working experience with Backbone Issue Sync for JIRA and JIRA Service Desk a plus
  • Working experience with Zen Foundation a plus
  • Knowledge of New Relic a plus
  • Ability to manage multiple responsibilities with tight deadlines in a fast-paced environment.
  • Team player, with strong interpersonal skills.
  • Ability to effectively communicate and share knowledge with the team



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