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Audio Visual Support Specialist

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Job Description

Hi All,

I am looking for Video Conferencing Support Coordinator for one of our clients based out of New York, NY.

It's an on-site and long term contract position, candidate must be fully vaccinated.

Job Description:

The Conferencing Support Coordinator will provide daily support for audio visual and video conference equipment utilizing excellent customer service and client support skills. In addition, they will assist in setup, breakdown and troubleshooting of audio visual equipment needed to execute productive conferences and company events. The Coordinator will troubleshoot, repair, set-up, configure meeting rooms and video conference systems, record and upload video conferences as required, monitor ongoing equipment operation, and maintain functionality of conference room facilities. The Coordinator will need to breakdown and secure equipment when not in use, and ensure all meeting rooms are presentable and technology is checked on a daily basis The Coordinator will troubleshoot, repair, setup, configure telephony system and devices.

The Conferencing Support Coordinator will also support special projects as requested by management, and perform daily preventative maintenance service as needed.

KEY ACCOUNTABILITIES/RESPONSIBILITIES

Description

% of

Time

Video & Audio Conferencing Management:

  • Assist and instruct employees and junior GTS-team members regarding proper usage and operation of AV equipment
  • Assist employees and guests with all conference room needs whether it is coordinating presentations, audio conferences and/or video conferencing
  • Complete requests and tasks from ticketing system
  • Provide backend support for Video Conferencing systems, as needed, including updating systems and configuration changes
  • Provide technical assistance in Audio Visual/Video conferences, to include, but not limited to, loading, supporting and projecting PowerPoint Presentations to projectors and large screens; understanding, managing and supporting White Board technology with projected image; understanding and managing Video conferencing systems and equipment
  • Troubleshoot, repair, set up, and configure telephone and/or telephony system
  • Travel to other sites as needed

70%

Operational Support:

  • Repair or clean equipment when necessary
  • Maintain and inventory VC Equipment and ensure it is up to date
  • Identify broken equipment and communicate status to manager/supervisor
  • Conduct equipment preventative maintenance and room checks to all conference rooms based on criteria outlined in the conference room checklists
  • Track and record all portable equipment and supplies, ensuring that accurate inventory records are maintained
  • Maintain up to date inventory and operational status on all equipment

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