Avaya Telecom Support Analyst
CA, Beverly Hills
We are seeking an Avaya Telecom Support Analyst for our client in Beverly HIlls, CA for a contract to hire opportunity.
· 3+ plus years of experience with Avaya telephony infrastructure administration field.
· Experience with Avaya Telephony Products.
· Experience with configuration, support, of Avaya Telephony products.
· Experience in Windows desktops and laptops support.
· Troubleshooting in Phone, PC, Windows, hardware and software
· Mobile phone devices support (ios/android)
· Excellent verbal and written communication skills
· Highly self-motivated and directed.
· Provide Telecom support for Avaya phone system.
· Deal with various vendors (mobile, telecommunications, data etc.) and escalate issues to them directly.
· Provide overall workstation support to the user community throughout the organization, including hardware, software and peripherals.
· Mobile device provisioning and support
· Monitor Helpdesk system for inbound issues
· Handle immediate need activities such as video conferencing setups, new employees joining and office reconfigurations
· Ensure all issues are logged and documented in the Helpdesk system
· Quickly and professionally assess issues, and take steps to resolve
Qualified candidates should submit a word formatted resume to email@example.com.