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Business Analyst 1(Returns Analyst- Order Management)

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Job Description

Business Professional - Business Analyst 1(Returns Analyst)

Ridgefield Park, NJ

12 months contract



The corporate return order management team is responsible for all processing and reconciliation of returns based on sales programs and agreements. The main function of this role is to review, analyze and reconcile outstanding return chargebacks and discrepancies on assigned accounts utilizing both reports from our internal ERP system as well as reports and communications from return warehouses and cross-functional teams.

Job Responsibilities

  • Resolve customer return discrepancies as reported by returns warehouses
  • Work with customer, sales and collection teams to resolves charge-backs issued for assigned accounts to balance AR
  • Monthly maintenance of aged commercial returns in adherence with global guidelines
  • Communication with assigned accounts regarding RA status, supporting inquiries and changes
  • Processing of return price adjustments via debit & credit memos
  • Processing of Return Authorizations approved via exception or special program


  • Exemplary verbal, written and interpersonal skills
  • Strong attention to detail
  • Ability to work independently and efficiently
  • Ability to meet deadlines while maintaining accuracy
  • Previous experience with computer applications, such as Microsoft Word, Excel, Outlook


  • Completed Bachelor's Degree
  • SAP/ERP Systems
  • 3-5 Years Work Experience in Related Business Field


  • Sales/Return Order Experience
  • Account Management Experience a Plus
  • Strong Communicator
  • Understanding of Basic Finance
  • Excel and Outlook – Intermediate
  • Completed Bachelor’s Degree
  • Efficient with Time Management
  • SAP/ERP Experience

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