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Business Analyst 2 (Business Operations Specialist for Mobile Care)

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Job Description

Business Analyst 2 (Business Operations Specialist for Mobile Care)

Plano, TX (Hybrid)

12 Months Contract


Job Description:

For decades, Client has been leading the charge on innovation. We see beauty in achieving excellence and our passion for change fuels our discoveries, inventions, and breakthrough technology. We believe that technology can, and should, make the world a better place, so we create new possibilities for people everywhere, push the limits of what’s possible, and constantly innovate.

At Client Electronics America, we take pride in the creativity and diversity of our talented people – they are at the forefront of everything we do. Their skillset and mindset drive our continued success. Only the resilient and resourceful thrive in the daily dose of unexpected at Client. We unapologetically push to achieve unforeseen potential in everything we do, both within the workplace and at home. We fearlessly face challenges head-on, conquer the unconquerable, and are comfortable living in the uncomfortable zone. Together we make the impossible possible. Because at Client, we own the unknown.

Are you ready to #OwnTheUnknown? Join us.

Role and Responsibilities:

The Business Operations Specialist for Mobile Care will develop, direct, and negotiate customer service contracts & agreements at the corporate or business channel level on behalf of SEA for assigned accounts. Conduct corporate client business meetings with customer leadership to pursue new profitable business opportunities to improve Service Performance.

Specific responsibilities include:

  • Develop strategies for improving KPI Metrics including (but not limited to) Turnaround Time, Return Rate, NTF Rate, Repair Bounce
  • Identify and develop new business opportunities for revenue/reduced costs and profitability.
  • Develop service strategies, quality improvement plans, cost saving initiatives and budgets.
  • Ensure that customer negotiated commitments are achieved according to plan.
  • Manages staff of personnel engaged in, Account Management, Device Quality Management , Quality & Engineering, Materials & Parts
  • Prepares and directs the preparation of reports and management analysis to establish business plans and report on the performance of the assigned business division against plan.

Skills and Qualifications:

Background & Competencies Required:

  • A Bachelor's Degree in an engineering technical discipline or business administration or customer facing-related field and preferably a Master’s Degree in Business Administration or a business-related field from an accredited college or university.
  • Have 4-8 years’ experience in Sales & Service Management or management experience within the Wireless Telecom industry
  • Must be able to write, read, analyze, interpret, present, and explain wireless terminals technical product and development materials.

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