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Business Analysts Senior

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Job Description

Hi ,

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Please find the below job description for your review. If you are interested please reply back with your updated resume. Let me know the best time to talk with you.

Job Title: Business Analysts Senior
Client: Blue Shield of California

Location: Remote
Duration: 6 Months

Day to Day Responsibilities of this Position and Description of Project:

  • IVR/ Contact Center Designer: Experience with IVR/contact center technology with products like Genesys CX/ Avaya/Nuance and latest Google Dialog flow etc. to be able to document business requirements in technical UI documents.
  • Provides complex analytical support through the analysis and interpretation of data in support of cross-functional business operations.
  • Develops annual operating plans, capital budgets and forecasts, and build business cases for new business initiatives.
  • Develops, prepares, and analyzes complex reports for management review.
  • Defines complex business requirements and provides analysis toward operational efficiency.
  • Analyzes actual results against plan and forecast and recommends interventions where appropriate.
  • Identifies opportunities for improvement in operational performance and notifies management of issues and problems requiring immediate attention.
  • Works cross-functionally in analyzing, designing and developing business solutions.
  • Provides analytical support for multiple, complex, projects simultaneously, establishes work plans and timelines; coordinates with internal and external sources.
  • Make presentations to various levels of management.
  • Works under limited supervision, using established procedures.
  • Advanced knowledge of automated systems in a production or operations environment.
  • Ability to identify, analyze and resolve complex cross-functional problems related to business operations statistical analysis methodology.
  • Advanced knowledge of and ability to perform analyses such as, GAP analysis, process mapping, root-cause analysis, risk analysis and requirements gathering.
  • Advanced knowledge of PCs and related software applications.
  • Excellent interpersonal and verbal/written communication skills.
  • Excellent writing and presentation skills.
  • Highly developed math, analytical and problem-solving skills and use of analytical tools (e.g. MiniTab, Excel graphs).
  • Demonstrated project management skills.
  • B.A/B.S. degree and five years related experience and/or training, or equivalent combination of education and experience.

Required Skills (top 3 to 5/ non-negotiables):

1.

IVR technology

2.

Google Dialogflow

3.

Contact Center design

4.

Business Requirement Documentation

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