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Change Analyst - Senior

Change Analyst - Senior
CO, Highlands Ranch

Job Description

Title: Change Analyst - Senior     

Duration: 11 Months

Location:  Highlands Ranch , CO

Job Description:

Client's Operations & Infrastructure Organization Change Management, we are seeking a Sr. Technology Change Management Analyst with 5 years or more of IT operations and/or service management (Change/Incident/Problem/Configuration) experience. The candidate must possess a good understanding of the IT infrastructure components (servers, network, storage, middleware/database, application software and data center facilities) and processes followed in software development and IT operations, as well some of the tools used to implement and manage them.

The candidate must have held prior role in IT Change Management for at least 3 years and gained experiences in change risk assessments, running Change Advisory Board meetings, and the day-to-day running of IT Change Management process.

Minimum Qualifications

  • Bachelor degree in IT, Engineering, or related Technology field
  • 5+ years' experience in IT Service Management or IT Operations
  • 3+ years’ experience in IT Change Management (including reviewing Change Requests for authorization, facilitating CAB meetings, producing Change Management metrics and KPIs, etc.)
  • Strong customer service, analytical, research, interpersonal and problem solving skills required
  • ITIL Foundation Certified
  • Experience using and administering ticketing tools such as Service Now
  • High level technical understanding of IT services and their components such as servers, networks, database/middleware, data center facilities, and software development lifecycle
  • Working knowledge of MS-Office products for Windows including Word, Excel, Visio and SharePoint
  • Good presentation and communications skills across multiple levels of the organization, including senior management. Must be able to articulate messages across a variety of audiences
  • Self-driven and ability to work independently
  • Flexible working hours to accommodate diverse geographic locations

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