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Change Management Analyst

Change Management Analyst
NY, New York

Job Description

The Senior Change Management Analyst plays a key role in the Change Management Team, leading and supporting the development and tactical execution of organization change management strategies, workplans, and activities for thieir  EDGE Digital Transformation. The Analyst will lead and/or implement overall change management lifecycle activities including readiness/impact assessments, stakeholder analysis, communications & engagement, process improvement, training, and other activities supporting change adoption of new technology, processes, and organization changes related to the Transformation. The Analyst will work closely with project teams, organization divisions, key stakeholders, and staff across the company to drive successful organizational/personal transitions from current state to future state and to deliver the best-possible experience for the companies supporters (volunteers, advocates, donors, researchers, T1D community, and staff).

The ideal candidate will bring enthusiasm, diverse experience and skills, collaborative spirit, and innovative thought leadership to develop strategies/activities and help shape the role of the new change management office being established within the Technology division. They will be comfortable with ambiguity, flexible with performing diverse tasks in governance and change management, and thrive in a fast-paced, dynamic environment.

RESPONSIBILITIES

  • Lead/support development and execution of change management plans and activities for key initiatives and other changes, working closely with project team members, sponsors, change champions, key stakeholders, supporters, and others
  • Partner closely with key functional areas throughout to assess and gather change needs, develop materials, track deliverables, and meet timelines
  • Lead/support development and execution of change readiness/impact assessments, risk assessments, gap analysis, process reviews, and results reporting/communication
  • Facilitate or support stakeholder engagement including sponsor alignment, leadership coordination, focus groups, interviews, working groups, etc.
  • Provide innovative thinking on strategies for stakeholder engagement, communications, change adoption motivation, and problem solving
  • Support development and delivery of communications materials, websites, forums/tools, working with communications and training teams
  • Support and work with training team members to assess requirements, design training, and ensure alignment with change management strategy
  • Prepare materials including, but not limited to, strategies, workplans, website content, email communications, presentations, surveys, and so forth
  • Cultivate, lead, and support a community of change champions, super users, and other groups and leverage informal leaders to influence successful organizational change
  • Serve in advisory capacity to projects without full change management support
  • Establish and maintain adoption success metrics and plans for measurement/monitoring, risk mitigation, and reinforcement and track and report issues
  • Assist with establishment of organization change management office and governance, framework, strategies, and standards and document processes
  • Support training/coaching of leadership and project managers on change management practices to help them drive sustainable change
  • Represent Technology Change Management Office in meetings and presentations

BASIC QUALIFICATIONS: 

  • Bachelor’s Degree or higher in Business Administration, Organizational Development/Psychology, Technology or equivalent experience
  • Change Management certification (Prosci, CMAP, etc.)
  • At least 5 years of experience in dedicated change management roles at a large-scale organization or management consulting firm, developing and executing change management strategies and activities to drive awareness and adoption
  • Experience with large-scale digital/system transformations
  • Excellent verbal/written communication and listening skills with varied audiences at all organization levels
  • Excellent skills in drafting presentations, reports, communications, and other deliverables
  • Highly proficient in MS Word, Powerpoint, Excel, and other Office products
  • Ability to establish and maintain strong relationships and work collaboratively with and through others
  • Flexible, agile, and able to work in ambiguous situations and on multiple, varied projects and tasks
  • Problem solving and root cause identification skills
  • Ability to innovate and think out-of-the box
  • Ability to work in a fast-paced, collaborative environment
  • Potential travel required: 20%

PREFFERED QUALIFICATIONS:

  • Master’s degree in fields such as Organization development/psychology, Business, Computer Science, Information Systems, and Engineering or equivalent military experience
  • Management consulting experience with diverse clients and projects
  • PMP, CSM, SAFE, Lean, Agile, or Six Sigma certifications
  • Work experience implementing SalesForce NPSP in non-profit organizations


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