We are seeking a skilled Desktop Engineer/Support with hands-on
experience in installation, troubleshooting, and repair within Windows-based
environments. The ideal candidate will have strong technical expertise,
excellent problem-solving skills, and the ability to provide timely support to
end users.
Here are some of the specific
details:
Job Title: Client Service Desk - Frankfort,
KY.
Location: Frankfort, KY.
Duration: Long term indefinite Contract
Status: Onsite
Job Description
COT is seeking (1) contractor position for the client Service Desk,
Technical Services Team in Frankfort.
CSD Business Hours:
Monday-Friday 6:30a.m.-6:00 pm
Saturday 7:30 am – 1:00 pm
Position Hours: 7:30 am – 4:30 pm Monday through Friday. Perfect Attendance
and Some Saturdays are required.
- 1 year of IT experience as
a Help desk or Desktop Support technician with experience providing
desktop support duties and troubleshooting skills. Excellent customer
service skills.
- Excellent Attendance is
required for this position.
- Customer services skills
and temperament
- No foul, abrasive or
condescending language used over the phone.
- No argumentative
demeanor
- Takes ownership, not
defensive about blame.
- Empathetic
- Patient with upset and/or
angry customers.
- Good Communication Skills
- Problem solver
(troubleshooting skills)
- Critical thinker
- Trainable
- Self-starting and
Initiative
- Able to simplify
explanations so that the customer understands.
The following are examples of the competency items which we would
“Like” to see in this individual as well.
- Experience in customer
service-oriented workplace.
- IT experience and
knowledge in the following.
- Desktop Support (Onsite
and remote)
- Windows 7 and 10
Operating System.
- Mapping network drives
- Global Protect support
- General NAS knowledge
- Office Suite
(particularly Outlook 2013 or higher)
- Application knowledge
(adobe, java, etc.)
- Preferred ServiceNow
Ticketing System experience and knowledge base writing.
- Experience in phone center
and/or helpdesk work
- Experience working in a
lively and ever-changing environment (adaptability)
- Experience working with,
and as an active part of, a lively team (team player)
- Multi-tasking ability
- Documentation skills
(clear, concise)
- Experience with Active
Directory (our most used tool to reset passwords)
- Experience with remote
support or desktop support
The position will be located at the Data Center in Frankfort KY and involves a
cubicle environment. The building is cleaned and sanitized twice daily.
About us:
Harvey Nash is a national, full-service talent management firm
specializing in technology positions. Our company was founded with a mission to
serve as the talent partner of choice for the information technology industry.
Our company vision has led us to incredible growth and success in
a relatively short period of time and continues to guide us today. We are
committed to operating with the highest possible standards of honesty,
integrity, and a passionate commitment to our clients, consultants, and
employees.
We are part of Nash Squared Group, a global professional services
organization with over forty offices worldwide.
For more information, please visit us at https://www.harveynashusa.com/
Naveen Kumar
Jr. IT Recruiter
502 430 6007
naveen.kumar@harveynash.com
