We’re in search of an
experienced Client Service Desk-Technical Services Team looking for
knowledgeable experience on installation, troubleshooting, and repair in a
windows-based environment.
Here
are some of the specific details:
Job Title: Client Service Desk-Technical
Services Team - Frankfort, KY.
Location: Frankfort, KY.
Duration: Long term indefinite Contract
Status: Onsite
Job Description
Cabinet is seeking (1) contractor position for the Client Service
Desk, Technical Services Team in Frankfort. See below for the type of position
and hours needed.
CSD Business Hours:
Monday-Friday 6:30a.m.-6:00 pm
Saturday 7:30 am – 1:00 pm
Position Hours: 9:00 am – 6:00 pm Monday through
Friday. Some Saturdays are required.
- 1 year of IT experience as
a Help desk or Desktop Support technician with experience providing
desktop support duties and troubleshooting skills. Excellent customer
service skills.
- Perfect Attendance is
required for this position
- Customer services skills
and temperament
- No foul, abrasive or
condescending language used over the phone.
- No argumentative
demeanor
- Takes ownership, not
defensive about blame.
- Empathetic
- Patient with upset and/or
angry customers.
- Good Communication Skills
- Problem solver
(troubleshooting skills)
- Critical thinker
- Trainable
- Self-starting and
Initiative
- Able to simplify
explanations so that the customer understands.
The following are examples of the competency items which we would
“Like” to see in this individual as well.
- Experience in customer
service-oriented workplace
- IT experience and
knowledge in the following.
- Desktop Support (Onsite
and remote)
- Windows 7 and 10 Operating
System.
- Mapping network drives
- Global Protect support
- General NAS knowledge
- Office Suite (particularly
Outlook 2013 or higher)
- Application knowledge
(adobe, java, etc.)
- Preferred ServiceNow
Ticketing System experience and knowledge base writing.
- Experience in phone center
and/or helpdesk work
- Experience working in a
lively and ever-changing environment (adaptability)
- Experience working with,
and as an active part of, a lively team (team player)
- Multi-tasking ability
- Documentation skills
(clear, concise)
- Experience with Active
Directory (our most used tool to reset passwords)
- Experience with remote
support or desktop support
The position will be located at the Data Center in Frankfort KY and involves a
cubicle environment. The building is cleaned and sanitized twice daily.
I am looking forward to
speaking with you today.
About us:
Harvey Nash is a national,
full-service talent management firm specializing in technology positions. Our
company was founded with a mission to serve as the talent partner of choice for
the information technology industry.
Our company vision has led us
to incredible growth and success in a relatively short period of time and
continues to guide us today. We are committed to operating with the highest
possible standards of honesty, integrity, and a passionate commitment to our
clients, consultants, and employees.
We are part of Nash Squared
Group, a global professional services organization with over forty offices
worldwide.
For more information, please
visit us at https://www.harveynashusa.com/
Naveen Kumar
Jr. IT Recruiter
502 430 6007
naveen.kumar@harveynash.com
