Summary:
We’re in search of an
experienced CLM Marketing Manager IV / Technical CLM Project Manager with the required skills: CLM, Marketing, CRM, marketing
technology, CRM/campaign operations within technical environment.
Here are some of the
specific details:
Job Title: CLM Marketing
Manager IV / Technical CLM Project Manager
Location:Culver City CA (Hybrid)
Duration: 6 Months Contract
Status:Hybrid
Job
Description:
Technical CLM Project
Manager (Contract)
Job Summary
·
The Commercial Marketing team's CLM (Customer Lifecycle Marketing)
org is seeking a Technical CLM Project Manager. This person will own end-to-end
execution of CLM's weekly cross-functional campaign send process, drive
technical documentation and training for new CLM capabilities as they roll out,
and manage the team's core project management operating rhythm. Given the
technical, time-sensitive nature of the weekly send cycle — which spans data
orchestration, QA, and live issue escalation across engineering, data science,
and database marketing — this role requires a seasoned, technically fluent
project manager who can ramp up quickly and operate independently with minimal
oversight.
Years of Experience
·
7+ years of experience in technical project or program management,
ideally within marketing technology, CRM/campaign operations, or a similarly
complex, cross functional technical environment.
Key Responsibilities
·
Own the weekly CLM campaign operations (~60% of role)
·
Drive the end-to-end process: from audience transfer, to journey prep,
through campaign send. Partners closely with Data Science, Engineering,
Database Marketing, and Product Management to keep every stage on track.
·
Lead the weekly cross-functional go/no-go: Convene partner teams ahead of
each week’s send, confirm all teams are green
·
Triage and escalate live issues: When bugs or breakages occur during the
send cycle, perform initial diagnosis, identify likely root cause area, and
route to the appropriate technical team to drive resolution.
·
Build technical documentation and training (~30% of role): Create
documentation and enablement materials for new CLM capabilities as they roll
out (approximately quarterly), and deliver a mix of written docs, live
sessions, and recorded walkthroughs to Cross functional partners Operations,
Marketing, and Engineering.
·
Manage the CLM Team's Project Management rhythm (~10% of role): Own
timelines that surface risks and dependencies, maintain the communications
calendar, and manage meetings coordinating invites, aligning agendas with
attendees in advance, and sending out notes.
Required Skills
Must-have
·
7+ years of project/program management experience, with demonstrated
ownership of complex, technical, cross-functional processes
·
Deep familiarity with the product management release cycle pulling
together use cases and requirements, coordinating QA testing, and driving
through to customer go live
·
Demonstrated ability to triage technical issues in real time, perform
initial root-cause analysis, and escalate effectively to the right
engineering/data teams
·
Familiarity with CRM/campaign management platforms
·
Availability to work every Tuesday from 6AM–10PM to support live campaign
monitoring and on-call issue resolution
Preferred / Nice-to-have:
·
Strong meeting and stakeholder management skills, able to align agendas,
manage calendar invites, summarize meeting notes, and provide status updates.
·
Experience creating training for technical and non-technical audiences
·
Experience with project management or workflow automation tools such as
Wrike, Smartsheet, Asana, Jira/Confluence, Airtable, Monday.com, or MS Project,
with an interest in using them to automate and streamline processes
·
Project management certification such as PMP, CSM/CSPO, Six Sigma, or
ITIL
Education
·
Not required.
Let me know if you are
interested in this job and/or if you can assist us by referring someone who is
interested in this job, since we offer lucrative referral bonuses.
A reasonable, good
faith estimate of the minimum and maximum for this position is $109/hr. to $110/hr.
I am looking forward to
speaking with you today.
About us:
Harvey Nash is a national,
full-service talent management firm specializing in technology positions. Our
company was founded with a mission to serve as the talent partner of choice for
the information technology industry.
Our company vision has led
us to incredible growth and success in a relatively short period of time and
continues to guide us today. We are committed to operating with the highest
possible standards of honesty, integrity, and a passionate commitment to our
clients, consultants, and employees.
We are part of Nash
Squared Group, a global professional services organization with over forty
offices worldwide.
For more information,
please visit us at https://www.harveynashusa.com/
Farid Hafiz
Sr. Recruiter – Harvey
Nash
(615) 903-9644
