Content Strategist

The Knowledge Management Solutions (KMS) team at Client is responsible for creating, organizing, and publishing Client ’s Help Center content. As a Content Strategist, you will be responsible for creating content for a set of products that align to the needs of a line of business. You'll be working with a Senior Content Strategist to create a data driven content strategy, provide timely content for feature releases, and interact with product leadership and partners to understand the evolution of the products.

Empowering our internal and external customers with the right content at the right time is our number one priority. The role is dependent on your ability to collaborate with partners and team members across locations to gather the information required to develop relevant and complete content for our help center audiences. You will be working closely with Product Operations, Product Education, and Project Management teams to create and define a great content experience for Client members and customers.

Key Responsibilities:

-Develop and deliver accurate and timely content for a line of business with guidance from senior/manager. 

-Develop high-quality content as per KMS quality program and based on inputs from stakeholders.

-Build subject matter expertise for a designated area of work.

-Monitor and leverage content data to determine health of content and share insights with partners and writers.

-Create and present project plans to business partners that are clear, concise, and establish agreement among business partners to see through the plan.

-Collaborate, build relationships, and share knowledge with global team members and partners as needed.

-Participate in the peer-to-peer review process to improve the quality of content and provide open, honest, and constructive feedback.

-Prioritize, resolve, and respond to internal inquiries/cases in a timely fashion. 

-Master the Client Voice and Tone and contribute to the development of the Help Style Guide.

-Model Client ’s culture and values and actively participate in developing a healthy team culture.

Basic Qualifications:

-Bachelor’s Degree in English, Journalism, or related 

-3+ years of industry and technical writing experience. 

-Experience in Technical Writing or Knowledge Management practices. 

-Experience in working with content management systems (any) and authoring tools (any). 

-Sound analytical, organizational, and project management skills. 

Preferred Qualifications:

-Experience in designing, developing, and delivering e-learning solutions using tools like WalkMe.

-Experience in DITA or other topic-based authoring methodology. 

-Knowledge of Information Mapping, Topic based writing or similar methodologies. 

-Proficiency in using authoring tools such as XMetal, Oxygen, will be an advantage. 

-Proficiency in SharePoint, Wiki, CRM (any). 

-A team player who can develop strong relationships with partner and writing team. 

-Enjoys working within teams (both local and global) but can also work independently. 

-Curious, innovative, and passionate about learning. 

-Positive attitude and growth mindset. 

-Flexible and willing to help with other projects, as needed.