Controls Systems Engineer (# 7404)

Software Engineer 1 - (3366-1)   
Newark, CA
5 Months 

Job Description: 
About the Role
We are seeking a proactive and technically skilled Access Control Systems Support Engineer to join our dynamic team. This role is ideal for someone with a strong background in automotive systems, excellent communication skills, and a passion for supporting both software and hardware development in a fast-paced environment.

Key Responsibilities
- Provide hands-on support for internal development fleet vehicles and customer vehicles.
- Collaborate daily and weekly with validation engineers and suppliers to resolve issues.
- Diagnose and root cause software bugs and hardware issues using tools such as:
* Diagnostic Trouble Codes (DTCs)
* Data Identifier (DID) values
* Telemetry data via Grafana
* Vector tools (CANoe, CANalyzer)
- Support software and hardware development teams with troubleshooting and integration.
- Create and manage issue reports and track resolution progress.
- Participate in on-call rotations one weekend per month.
- Maintain strong relationships with suppliers and cross-functional teams.
- Actively contribute to team meetings and technical discussions.

Required Qualifications 
- Experience with CAN bus and vehicle diagnostics.
- Strong customer service skills and ability to thrive in a fast-paced environment.
- Background in software and hardware development support.
- Familiarity with BLE, NFC, LF, and UWB technologies. 
- Proven experience in automotive systems; EV experience is a plus.
- Prior experience working with suppliers and cross-functional engineering teams.
- Ability to work independently with an ownership mindset and active personality.

Preferred Qualifications  
- Bachelor’s degree in Software Engineering, Mechanical Engineering, or Electrical Engineering.
- Strong communication and networking skills.
- Friendly, collaborative team player and fast learner.
- Experience supporting internal development fleets and customer-facing systems.

Story Behind the Need – Business Unit & Key Projects
- Purpose of this team: Focuses on ensuring the secure connection and protection of data related to their electric vehicles and associated systems.
- Reason for the request: Increase in volume
- Surrounding team & key projects: ACM projects

Typical Day in the Role 
- Typical task breakdown and operating rhythm: Supporting internal fleet. ACM issues. Provide new hardware to other testing teams. Support all customer vehicles. First responder
- Interaction level with manager/team: Test engineers, Validation engineers, Software engineers. Supplier teams.
- Chance for extension later? Potential for extension and/or conversion
- Expected working hours: 8:30am-5:30pm PST, Mon-Fri
- Location Requirements: Onsite, Newark, CA

Compelling Story & Candidate Value Proposition 
- What makes this role interesting? Work with multiple teams. Exposure to operations and teams. Exposure to people across the Client organization. Personal and professional development opportunities.
- Team Culture: Cohesive unit. Friendly culture. Trust. Encouraging. Personal development.

Candidate Requirements 
- Years of Experience Required: 1-3 years
- Degrees or certifications required: Bachelors degree in Computer Science, Mechanical Engineering, Electrical Engineering, or related engineering technical field is required and a Master's Degree is preferred
- Best vs. Average: Customer service experience preferred. Ability with fast-paced and high stress situations. Good communication skills. Automotive experience a plus. Team player. Proactive. Ability to take ownership. Outgoing.
- Client experience preference: No
- Performance Indicators: Strong ownership. Evaluated on relationships and communication. Evaluated on solutions in a timely manner. Jira ticket resolutions. Customer service skills

1. CAN
2. Bus
3. Testing validation
4. Wireless communications experience

Additional Details & Logistics 
- Equipment: Engineering PC laptop, email, badge
- Overtime (busy times, etc.): No
- Expenses (parking, food, etc.): Potential travel as needed (1-2x during assignment)

Interviews:
- Process: 2 rounds: Hiring Manager, Director, Controls Platform & Integration product manager