CRM Business Analyst

Hello,

I hope you are doing well. I am a recruiter for Harvey Nash USA and have an job opportunity for you to check out.

Must have skills
Hands on experience with dynamics / Dynamics 365
Not looking for coders.
Business analyst who understands how CRM works. 

 Qualifications:

 •       B.S or B.A. degree and at least 5 years of experience with core customer service analysis, processes and cloud based configurations.

•       Hands-on support analysis experience with MSFT Dynamics365 is necessary.

•       Ability to lead requirements discussions and collaborate directly with the business, with minimal management oversight.

·         • In-depth knowledge of Dynamics365 Solution, strong knowledge and experience in Security Roles Set Up, understand Case Management process in   Dynamics365.

•       Experience with designing Security Roles and Business Units to match the requirements and align with organizational structure.

•       Direct experience with Dynamics365 in a global organization.

•       Hands-On Experience with Dynamics365 vs.8.2 or later.

•       Experience with [Agile, Iterative, Waterfall] project and development processes, and the ability to communicate effectively with IT resources.

•       Background in business analysis, demonstrating the ability to translate business needs/goals into requirements and prototypes.

•       Experience working in a global, multi-channel, cross-functional organization is required.

•       Able to set priorities, manage expectations, work as part of a team and independently.

·         • Must have effective professional verbal, written and presentation skills for audiences ranging from individual contributor through management   level.

•       Effective time management, organization, and planning skills.

•       Dynamics365 certification(s) a plus.

Let me know if you would be interested in this position. If yes, please respond with your resume in Microsoft word version (.docx).