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CRM Business Analyst

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I hope you are doing well. I am a recruiter for Harvey Nash USA and have an job opportunity for you to check out.


CRM Business Analyst


Austin, TX



Estimated Duration:

6+ Months


Ready To Hire



Must have skills
Hands on experience with dynamics / Dynamics 365
Not looking for coders.
Business analyst who understands how CRM works. 


        B.S or B.A. degree and at least 5 years of experience with core customer service analysis, processes and cloud based configurations.

       Hands-on support analysis experience with MSFT Dynamics365 is necessary.

       Ability to lead requirements discussions and collaborate directly with the business, with minimal management oversight.

·         • In-depth knowledge of Dynamics365 Solution, strong knowledge and experience in Security Roles Set Up, understand Case Management process in   Dynamics365.

       Experience with designing Security Roles and Business Units to match the requirements and align with organizational structure.

       Direct experience with Dynamics365 in a global organization.

       Hands-On Experience with Dynamics365 vs.8.2 or later.

       Experience with [Agile, Iterative, Waterfall] project and development processes, and the ability to communicate effectively with IT resources.

       Background in business analysis, demonstrating the ability to translate business needs/goals into requirements and prototypes.

       Experience working in a global, multi-channel, cross-functional organization is required.

       Able to set priorities, manage expectations, work as part of a team and independently.

·         • Must have effective professional verbal, written and presentation skills for audiences ranging from individual contributor through management   level.

       Effective time management, organization, and planning skills.

       Dynamics365 certification(s) a plus.

Let me know if you would be interested in this position. If yes, please respond with your resume in Microsoft word version (.docx).



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