Job Title: CRM Business System Analyst (Salesforce)
Location: Newark, NJ 07012
Duration: Perm (FTE) role/ Contract
Job Description:
Our Role:
- our
technology group is a dynamic, fast-paced environment, with exciting
changes on the horizon under new senior leadership. We are looking for a
motivated, detail oriented, self-starter to work with our business and
agile development teams to execute key deliverables and drive changes
within the organization.
- Our
ideal candidate will have proven, in-depth experience, with the Salesforce
platform designing solutions for Sales and Marketing teams.
- You
will identify this challenge as a unique and valuable opportunity to take
part in our global technical transformation, so if this sounds
interesting, then could be the place for you.
Your Impact:
- Will
act as subject matter expert in CRM, BI Reporting and other Sales &
Marketing tools and business process; providing support and guidance to
users in the business
- Leads
user acceptance testing, develop test scripts and conduct test execution.
Document and execute test plan and scripts efficiently and effectively.
- Participate
with internal business areas to solicit end user requirements, gain
understanding of the purposes or goals of various processes, offerings, or
practices. Ensure full understanding of impact to existing Salesforce
platform.
- Proactively
identify areas for improvement and introduce innovative recommendations,
factoring in customer needs, external approaches, data analytics, as well
as industry best practices.
- Supporting
production issues, managing vendor/system releases, and actively managing
user priorities.
- Conduct
appropriate analysis of existing data to help identify patterns, aid in
data quality and support business cases.
- Keep
abreast of industry initiatives and market trends that impact the business
to continue to improve efficiency.
Your Required Skills:
- Experience
supporting Sales Distribution, Client Service, Marketing and Product
Development organizations.
- Minimum
of 2+ years CRM platform experience, Salesforce hands-on experience a
plus.
- Solid
understanding of the business processes and workflows within Sales and
Marketing
- 8+
years of Business Analysis experience
- Ability
to lead projects; refines user stories, including identification of
project risks and coordinating implementation activities, such as training
and the documentation of business process changes.
- Knowledge
of Financial Services/Asset Management Industry.
- Proven
ability to structure SQL queries, understand stored procedures, experience
with Business Intelligence Reporting tools and understanding of relational
database models. MS SQL Server, Tableau.
- Strong
analytical skills and ability to make independent decisions and develop
creative solutions to support business strategies.
- Proven
ability to prioritize and manage work effectively.
- Strong
written and oral communication skills with a diverse group of associates and
senior business leaders.
- Advanced
skills with Microsoft Office tools (Word, Excel, Visio, and PowerPoint).
Your Desired Skills:
- Sales
& Marketing experience, Asset Management a plus
- Data
Science/Data Analytics background
- R
and Python, a plus.
- BS
/ MS in Business Administration or Information Technology.
- Experience
with Agile methodology, Jira experience a plus
