Customer Service - Order Management

Job Title - Customer Service - Order Management 
Location - Ohio (Remote)
Duration - 12+ Months Contract (Possibility of extension or converting to full time)

Pay upto $22.00/ hr on W2 + 401 K plan @25 % match + Medical and Vision benefits on terms and condition 

MUST-HAVE’S:

• 3 years’ experience in a client-facing service role
• 3 years’ experience in performing transactional processes including sales orders, purchase orders, change orders, work orders, etc.
• Strong organizational skills with the ability to manage multiple large projects simultaneously

Key Responsibilities

• Serve as day-to-day internal execution point of contact for transactional activities that support the execution of client & vendor purchase orders, electronic submission of quotes and change orders, electronic invoice processing, daily reporting and other timely administrative project activities.
• Support the cross-check of sales orders with project requirements
• Receive and route written purchase orders
• Enter, monitor and follow-up on unclear order information and special requests, revising order as details are clarified and completed
• Provide order acknowledgement documentation
• Work with Project Accounting in resolving financial transactions including Purchase Orders, Changes Orders and Invoicing
• Work with Product Marketing & Supply Chain to ensure hardware shipments align with services timelines
• Provide shipping information and proof of delivery upon request
• Verify hardware shipments are delivered
• Create and dispatch work orders (job tickets) to our 3rd party vendor partners
• Close completed projects by receiving and processing vendor completion files, including client acceptance forms, photos, etc.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 25 pounds at times
• Ability to travel by air and by driving (infrequently)
• Ability to perform all duties remotely within an established home office environment
• This role will interact daily with internal teams and external contacts. Internal teams include Sales, Project Accounting, Contracts, Project Management, Product Marketing and Vendor Management.
• This role will interact daily with outside clients, vendors and subcontractors involved in the delivery of products and services for LED and LFD projects and programs.
• Coordinate with manager to manage and prioritize workload and daily schedule
• Demonstrate a limited ability to adapt to varying client, project, technology, technician, and site needs
• Understand and adhere to standard operating procedures.

What are the critical challenges/risks associated with this position? Please list at least the top 3.

• This role will work within very tight schedules to identify and engage internal and external stakeholders to assist with time-sensitive execution activities.
• This role will collaborate with many internal and external stakeholders and SME’s to quickly and effectively digest complex information and disseminate that information among all key stakeholders.