Press ENTER to skip to the job description.

Customer Service - Order Management

  Apply Now  

Job Description

Job Title - Customer Service - Order Management 
Location - Ohio (Remote)
Duration - 12+ Months Contract (Possibility of extension or converting to full time)

Pay upto $22.00/ hr on W2 + 401 K plan @25 % match + Medical and Vision benefits on terms and condition 


  • 3 years’ experience in a client-facing service role
  • 3 years’ experience in performing transactional processes including sales orders, purchase orders, change orders, work orders, etc.
  • Strong organizational skills with the ability to manage multiple large projects simultaneously

Key Responsibilities

  • Serve as day-to-day internal execution point of contact for transactional activities that support the execution of client & vendor purchase orders, electronic submission of quotes and change orders, electronic invoice processing, daily reporting and other timely administrative project activities.
  • Support the cross-check of sales orders with project requirements
  • Receive and route written purchase orders
  • Enter, monitor and follow-up on unclear order information and special requests, revising order as details are clarified and completed
  • Provide order acknowledgement documentation
  • Work with Project Accounting in resolving financial transactions including Purchase Orders, Changes Orders and Invoicing
  • Work with Product Marketing & Supply Chain to ensure hardware shipments align with services timelines
  • Provide shipping information and proof of delivery upon request
  • Verify hardware shipments are delivered
  • Create and dispatch work orders (job tickets) to our 3rd party vendor partners
  • Close completed projects by receiving and processing vendor completion files, including client acceptance forms, photos, etc.

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer
  • Must be able to lift up to 25 pounds at times
  • Ability to travel by air and by driving (infrequently)
  • Ability to perform all duties remotely within an established home office environment
  • This role will interact daily with internal teams and external contacts. Internal teams include Sales, Project Accounting, Contracts, Project Management, Product Marketing and Vendor Management.
  • This role will interact daily with outside clients, vendors and subcontractors involved in the delivery of products and services for LED and LFD projects and programs.
  • Coordinate with manager to manage and prioritize workload and daily schedule
  • Demonstrate a limited ability to adapt to varying client, project, technology, technician, and site needs
  • Understand and adhere to standard operating procedures.

What are the critical challenges/risks associated with this position? Please list at least the top 3.

  • This role will work within very tight schedules to identify and engage internal and external stakeholders to assist with time-sensitive execution activities.
  • This role will collaborate with many internal and external stakeholders and SME’s to quickly and effectively digest complex information and disseminate that information among all key stakeholders.

  Apply Now