Customer Service Representative
Customer Service Representative Responsibilities:
Positive upbeat and friendly attitude aimed at always providing the best experience.
Manage and prioritize multiple concerns simultaneously, including phone calls and emails.
Provide appropriate and correct information to incoming customer order status and product knowledge requests.
Maintain a positive and helpful attitude, even when faced with misplaced criticism or frustration.
Ability to learn quickly from difficult situations and move on with a positive attitude.
Process customer orders and returns according to established policies and procedures.
Work closely with the credit department to resolve disputed credit items.
Provide timely feedback to company management regarding challenges or customer concerns.
Maintain due diligence by listening and documenting to help resolve a customer’s issues and concerns. Seek assistance with management if you are having difficulty resolving any issue.
Correspond with wholesale sales representatives in a timely manner assisting with order placement, shipping and inventory questions.
Comfortable working in a fast-paced environment during the holidays.
Manage order workflow for wholesale accounts.
Customer Service Representative Requirements and Qualifications:
Previous customer service experience.
Computer skills that include email management, word processing and Excel.
Strong oral and written communication skills.
A positive and caring attitude when dealing with concerned customers.
Strong problem-solving skills, quick learner and the ability to handle deadlines and difficult situations under pressure.
Commitment to continued education about the company, our products and services.