Summary:
·
We’re
in search of a Data Analyst to handle highly sensitive company
data. In addition to analytics, the selected candidate will gradually take on
project management and claims monitoring responsibilities. The team is looking
for someone who has strong technical data skills but is also eager to expand
into business operations and project coordination.
Here are some of the specific details:
Job Title: Data Analyst 1
Location: Plano TX 75023 Onsite
Duration: 12+ Month contract with possibility of
extension
Status:
(Fully
Onsite)
Key Responsibilities:
1. Customer Experience Management:
·
Analyze
end-to-end customer processes to identify pain points and develop suitable
resolutions within controlled turnaround times.
·
Map
claim journeys to ensure data systems are equipped with relevant functions for
identifying and prioritizing process improvement opportunities.
·
Create
and implement back-office strategies to enhance system efficiency and
operational workflows.
·
Manage
operations staff to ensure maximum productivity, monitor key performance
indicators (KPIs), and develop individual growth plans to improve customer care
quality.
2.
Quality Management:
·
Monitor
and review customer calls/tickets for quality control, ensuring the
competitiveness of customer care services.
·
Conduct
periodic and ad-hoc analyses to uncover critical insights that drive customer
care performance and inform strategic initiatives.
·
Leverage
data and systems to connect the dots across PL operations, identifying
opportunities for process optimization and innovation.
3.
Data Analytics and Strategic Development:
·
Perform
advanced data analysis using statistical techniques (e.g., regression analysis,
variance analysis) to derive actionable recommendations.
·
Develop
and maintain dashboards using tools like Tableau or Power BI to visualize key
metrics and trends.
·
Collaborate
with IT teams to ensure seamless data sourcing, flow, and system integration.
·
Support
cross-functional projects by providing data-driven insights to align with
stakeholder needs.
4.
Claim Management:
·
Oversee
the management of claims throughout the product liability claim process,
ensuring timely resolution of claims.
·
Develop
strategies to improve claimant satisfaction by streamlining communication
channels and reducing claim resolution times.
·
Analyze
claimant data to identify trends and patterns that can inform future product
safety improvements.
·
Contact
subrogation adjuster and/or attorney to obtain claim information/document to
process the claim
5.
Customer Care:
·
Enhance
customer care processes by implementing data-driven strategies that improve
response times and customer satisfaction.
·
Monitor
customer care performance metrics to identify areas for improvement and
implement corrective actions.
·
Contact
customer at times to support product/claim accommodation
6.
Project Management:
·
Lead
and manage end-to-end project execution, ensuring timely delivery of objectives
within scope, budget, and quality standards.
·
Develop
project plans, including timelines, resource allocation, and risk management
strategies.
·
Monitor
project progress, identify potential roadblocks, and implement corrective
actions to ensure successful outcomes.
·
Document
project deliverables, lessons learned, and best practices for future reference.
7.
Cross-Team Collaboration:
·
Work
closely with other teams, including IT, Customer Care, Legal, and Product
Development, to align on goals, share insights, and drive operational
improvements.
·
Facilitate
communication between teams to ensure alignment on project objectives and
timelines.
·
Act
as a liaison between technical teams and business stakeholders to bridge gaps
in understanding and foster collaboration.
·
Participate
in cross-functional meetings to contribute data-driven insights and support
decision-making.
8.
Process Improvement and Innovation:
·
Design
and document business processes, workflows, and technical specifications for
process improvement initiatives.
·
Conduct
root cause analysis to identify inefficiencies and propose actionable
solutions.
·
Stay
updated on industry best practices and emerging technologies to drive
continuous improvement in PL operations.
9.
Reporting and Presentation:
·
Develop
comprehensive PL reporting to provide insights into operational performance,
claim trends, and risk management.
·
Create
professional PowerPoint presentations for executive-level meetings to
communicate key findings, recommendations, and strategic initiatives.
·
Ensure
reports and presentations are clear, concise, and visually appealing to
effectively convey complex data insights.
Skills
and Qualifications:
1. Technical Skills:
·
Proficiency
in SQL for data extraction and manipulation.
·
Strong
understanding of statistical analysis techniques (e.g., regression, variance
analysis).
·
Expertise
in data visualization tools like Tableau or Power BI.
·
Proficiency
in Python or R for data analysis and machine learning model development
(Pandas).
2.
Tools and Software:
·
Experience
with database management systems (e.g., MySQL).
·
Advanced
knowledge of Excel, including automation using VBA.
·
Familiarity
with CRM systems, SAP, or call management tools.
3.
Experience:
·
Demonstrated
experience in business process design and improvement.
·
Proven
ability to interact with IT teams for data/system optimization.
·
Experience
in developing Tableau dashboards or similar platforms (Power BI, Domo).
·
Strong
analytical skills with a focus on root cause analysis.
·
Experience
in project management, including planning, execution, and monitoring.
Education:
·
Bachelor's
degree in a relevant field (required).
·
Fluency
in Korean and English (preferred).
A
reasonable, good faith estimate of the minimum and maximum for this position
is $30 to $32/hour
Benefits
will also be available and details are available at the following link: https://britehr.app/HarveyNashContractorsNH2025
I
am looking forward to speaking with you today.
About
us:
Harvey
Nash is a national, full-service talent management firm specializing in
technology positions. Our company was founded with a mission to serve as the
talent partner of choice for the information technology industry.
Our
company vision has led us to incredible growth and success in a relatively
short period of time and continues to guide us today. We are committed to
operating with the highest possible standards of honesty, integrity, and a
passionate commitment to our clients, consultants, and employees.
We
are part of Nash Squared Group, a global professional services organization
with over forty offices worldwide.
For
more information, please visit us at https://www.harveynashusa.com/
Thanks
& Regards,
Sateesh
Podishetty
Sr.
Recruiter
|
(615)
219-6205 |
sateesh.podishetty@harveynash.com
