About the Role
We are seeking a Data Center Infrastructure Specialist to oversee the daily operations, maintenance, and optimization of critical data center infrastructure. This role is responsible for ensuring the reliability, availability, and efficiency of data center systems, including power, cooling, environmental controls, and hardware deployments. The ideal candidate will have experience in electrical systems, data center operations, HVAC infrastructure, and IT support while thriving in a fast-paced, mission-critical environment.
Key Responsibilities
- Monitor, maintain, and support mission-critical data center operations in a 24x7x365 environment.
- Perform routine inspections of data center facilities, infrastructure equipment, and grounds to ensure operational readiness.
- Manage hardware installation, relocation, upgrades, and decommissioning activities while optimizing cabinet placement and data floor utilization.
- Coordinate with Facilities and Engineering teams to maintain critical infrastructure, including UPS systems, generators, switchgear, automatic transfer switches (ATS), chillers, power distribution systems, and environmental monitoring equipment.
- Diagnose and resolve infrastructure, power, cabling, and hardware-related issues to minimize downtime.
- Monitor power consumption, cooling efficiency, load balancing, and capacity utilization to support growth and operational stability.
- Ensure proper rack power balancing, environmental controls, and weight distribution across the data center floor.
- Provide oversight and coordination for vendors, contractors, and third-party service providers performing work within the data center.
- Manage, track, and update IT service tickets while ensuring timely resolution of incidents and requests.
- Communicate operational status, critical incidents, and infrastructure risks to leadership and stakeholders.
- Lead data center projects involving infrastructure expansion, upgrades, migrations, and process improvements.
- Maintain compliance with operational standards, security requirements, and industry best practices.
Required Qualifications
- 3+ years of experience in Data Center Operations, Commercial Electrical Systems, HVAC Systems, Critical Facilities, or a related technical field.
- Experience working with power infrastructure, including UPS systems, generators, switchgear, ATSs, PDUs, and related electrical equipment.
- Understanding of data center cooling systems, HVAC operations, and environmental monitoring.
- Experience with hardware installation, structured cabling, rack deployments, and troubleshooting.
- Knowledge of capacity planning, load balancing, and infrastructure lifecycle management.
- Strong understanding of IT service management processes and ticketing systems.
- Ability to work independently while managing multiple priorities in a high-availability environment.
Preferred Qualifications
- Background in computer hardware support, operating systems, systems administration, or infrastructure support.
- Experience working in enterprise or colocation data center environments.
- Familiarity with DCIM tools, monitoring platforms, and facility management systems.
- Knowledge of safety standards and operational procedures for critical facilities.
- Experience coordinating vendors, contractors, and cross-functional technical teams.
Desired Skills
✅ Data Center Operations
✅ Critical Facilities Management
✅ Electrical & Power Systems
✅ HVAC & Cooling Infrastructure
✅ UPS, Generators & ATS Systems
✅ Capacity Planning
✅ Hardware Installation & Cabling
✅ IT Service Management (ITSM)
✅ Project Management
✅ Vendor Management
✅ Incident Response & Troubleshooting
✅ Customer Service & Stakeholder Communication
What We're Looking For
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Ability to remain calm and effective during critical incidents.
- Self-motivated professional with strong organizational and time-management skills.
- Customer-focused mindset with a commitment to operational excellence.
- Team player who can influence, collaborate, and build strong working relationships across departments.
