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Position: |
Desktop Engineer/Support |
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Location: |
Frankfort, KY |
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Status: |
Contract |
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Estimated Duration: |
Long-Term Indefinite Contract |
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Starts |
READY TO HIRE |
Job
Description:
Cabinet Technology Branch seeks an
individual to work as a Desktop Engineer/Support. Looking for a Desktop Engineer/Support in the Information Technology
Branch's Field Support Section.
Hours: 8 am - 5 pm (the position will have a desk at 1266
Louisville Road, Frankfort) - The position requires physical work on
equipment in the central CABINET IT location and remote locations around
the Commonwealth. Travel away from Frankfort will be necessary, and
a CABINET IT Pool vehicle will be provided.
Key Responsibilities:
· Main responsibility is to administer CABINET Desktops, Notebooks, and Mobile
Data Terminals (and accompanying equipment).
· Hardware and software support, including specialized law
enforcement software and devices.
· Assist with IT equipment in CABINET cruisers.
· Work with vendors for support on workstation issues.
· Coordinate with Tier 1 and 3 personnel on support issues
· Work with the IT Ticket System
· Performs other tasks and duties as assigned or needed by the agency.
Preferred Knowledge/Skills/Abilities:
· Windows desktop operating systems support client hardware and
software, including Office 365 applications
· Troubleshooting skills
· Ability to work in a team atmosphere
· Ability to create technical documentation
· Provide Tier 2 support to other personnel in the IT Branch
· Ability to receive training and retain new knowledge
· Ability to be professional and courteous
