Desktop Support

Desktop Support
WA, Seattle

Job Description

Please email all resumes in a word format to: Rachel.Tapley@harveynashusa.com


Desktop Support


RESPONSIBILITIES

  • Perform Tier 1 onsite analysis, diagnosis, and resolution.  Escalate to Tier 2 support, if needed.
  • Respond to incoming calls, tickets & emails regarding desktop problems.
  • Administer and resolve issues
  • Perform PC setups, moves, additions and changes.
  • Perform standard desktop and laptop builds on approved hardware and images.
  • Prepare and deploy mobile devices to include iPad, Surface, iPhone, Android, etc.
    • Support client-side patching activities.
  • Perform basic client-side scripting.
  • Perform basic hardware and software upgrades.


QUALIFICATIONS

  • Associate’s degree in IT or related discipline required, or equivalent work or educational experience.
  • Minimum one year of experience in information technology and customer service required.
  • Preferred: A+, N+, MCDST 
  • Proficient hardware and software skills with desktop, laptops and mobile devices and their peripherals. 
  • Knowledge of Windows desktop operating systems required (Apple IOS knowledge preferred). SCCM deployment IS A MUST!
  • Core client-side application knowledge and client-side networking and telephony skills required.
  • Proficient analytical and problem solving skills required.
  • Full time hours required, with additional hours as necessary.
  • Be available on an on-call basis to respond to pending issues or problems arising during non-business hours and provide support and response.
  • Occasional travel required. -Valid Washington State Driver’s License and satisfactory Motor Vehicle Report 
  • Ability to lift 25 pounds, with bending and mobility to move large objects required.

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