Job Title: Desktop Support Technician- IR Team
Location: Frankfort, KY
Duration: Long-term Indefinite
Location: Frankfort, KY
Duration: Long-term Indefinite
Job Description:
- 2-3 years of IT
experience as a Desktop Support technician with experience diagnosing and
resolving technical issues with hardware and software systems, providing
general desktop support duties with excellent troubleshooting skills.
- Reliable attendance
The following are examples of the competency items.
- Experience in customer
service-oriented workplace
- IT experience and
knowledge in the following.
- Desktop Support (Remote
Support)
- Windows 10 Operating
System.
- Mapping network drives
- Global Protect support
(VPN)
- General NAS knowledge
- Office Suite
(particularly Outlook 2013 or higher)
- Preferred ServiceNow Ticketing System experience.
- Experience with Desktop
Support work
- Experience working in a
fast-paced and ever-changing environment (adaptability)
- Experience working with,
and as an active part of, a lively team (team player)
- Multi-tasking ability
- Documentation skills
(clear, concise)
- Experience with Active
Directory
- Experience with remote support or desktop support
The position will be located at the Data Center in Frankfort KY and involves a
cubicle environment.
