We are seeking an Client
Service Desk looking for knowledgeable experience on installation,
troubleshooting, and repair in a windows-based environment.
Here are some of the specific
details:
Job Title: Client Service Desk – Frankfort,
KY.
Location: Frankfort, KY.
Duration: Long term indefinite Contract
Status: Onsite
Job Description
Cabinet is seeking (1) contractor position for the Client Service
Desk, Technical Services Team in Frankfort.
CSD Business Hours:
Monday-Friday 6:30a.m.-6:00 pm
Saturday 7:30 am – 1:00 pm
Position Hours: 6:30 am – 3:30 pm Monday through Friday. Some
Saturdays are required.
• 1 year of IT experience as a Help desk or Desktop
Support technician with experience providing desktop support duties and
troubleshooting skills. Excellent customer service skills.
• Perfect
Attendance is required for this position
• Customer
services skills and temperament
• No foul,
abrasive or condescending language used over the phone.
• No
argumentative demeanor
• Takes
ownership, not defensive about blame.
• Empathetic
• Patient with
upset and/or angry customers.
• Good
Communication Skills
• Problem
solver (troubleshooting skills)
• Critical
thinker
• Trainable
• Self-starting
and Initiative
• Able to
simplify explanations so that the customer understands.
The following are examples of the competency items which we would
“Like” to see in this individual as well.
• Experience in
customer service-oriented workplace
• IT experience
and knowledge in the following.
• Desktop
Support (Onsite and remote)
• Windows 7 and
10 Operating System.
• Mapping
network drives
• Global
Protect support
• General NAS
knowledge
• Office Suite
(particularly Outlook 2013 or higher)
• Application
knowledge (adobe, java, etc.)
• Preferred ServiceNow Ticketing System experience and
knowledge base writing.
• Experience in
phone center and/or helpdesk work
• Experience
working in a lively and ever-changing environment (adaptability)
• Experience
working with, and as an active part of, a lively team (team player)
• Multi-tasking
ability
• Documentation
skills (clear, concise)
• Experience
with Active Directory (our most used tool to reset passwords)
• Experience
with remote support or desktop support
The position will be located at the Data Center in Frankfort KY
and involves a cubicle environment.
About us:
Harvey Nash is a national, full-service talent management firm
specializing in technology positions. Our company was founded with a mission to
serve as the talent partner of choice for the information technology industry.
Our company vision has led us to incredible growth and success in
a relatively short period of time and continues to guide us today. We are
committed to operating with the highest possible standards of honesty,
integrity, and a passionate commitment to our clients, consultants, and
employees.
We are part of Nash Squared Group, a global professional services
organization with over forty offices worldwide.
For more information, please visit us at https://www.harveynashusa.com/
Naveen Kumar
Jr. IT Recruiter
502 430 6007
naveen.kumar@harveynash.com
