We’re in search of an
experienced Desktop Support/Computer Technician looking for knowledgeable
experience on installation, troubleshooting, and repair in a windows-based
environment.
Here are some of the
specific details:
Job Title: Desktop Support
Technician- IR Team-Frankfort, KY.
Location: Frankfort, KY.
Duration: Long term indefinite
Contract
Status: Onsite
Job Description
Cabinet is seeking (2) contractor
positions for the Cabinet, Incident Response Team in Frankfort. See below for
the type of position and hours needed.
Business Hours:
Monday-Friday 6:30a.m.-6:00 pm
- Selected Candidates Hours: Monday – Friday 7:30AM
to 4:30 PM
- Selected Candidates Hours: Monday – Friday 8:00AM
to 5:00 PM
- 2-3 years of IT experience as a Desktop Support
technician with experience diagnosing and resolving technical issues with
hardware and software systems, providing general desktop support duties
with excellent troubleshooting skills.
- Reliable attendance
- Customer services skills and temperament
- No coarse, abrasive or condescending language used
over the phone to customers
- No argumentative demeanor
- Takes ownership, not defensive about blame
- Empathetic
- Patient with upset and/or angry customers
- Analytical
- Problem solver (troubleshooting skills)
- Trainable
- Self-starting and Initiative
- Able to simplify explanations so that the customer
understands
The following are examples of the competency items which we
would “Like” to see in this individual as well.
- Experience in customer service-oriented workplace
- IT experience and knowledge in the following.
- Desktop Support (Remote Support)
- Windows 10 Operating System.
- Mapping network drives
- Global Protect support (VPN)
- General NAS knowledge
- Office Suite (particularly Outlook 2013 or higher)
- Preferred ServiceNow Ticketing System
experience.
- Experience with Desktop Support work
- Experience working in a fast-paced and ever-changing
environment (adaptability)
- Experience working with, and as an active part of, a
lively team (team player)
- Multi-tasking ability
- Documentation skills (clear, concise)
- Experience with Active Directory
- Experience with remote support or desktop
support
The position will be located at the Data Center in Frankfort KY and involves a
cubicle environment.
I am looking forward to speaking with you today.
About us:
Harvey Nash is a national, full-service talent management
firm specializing in technology positions. Our company was founded with a
mission to serve as the talent partner of choice for the information technology
industry.
Our company vision has led us to incredible growth and
success in a relatively short period of time and continues to guide us today.
We are committed to operating with the highest possible standards of honesty,
integrity, and a passionate commitment to our clients, consultants, and
employees.
We are part of Nash Squared Group, a global professional
services organization with over forty offices worldwide.
For more information, please visit us at https://www.harveynashusa.com/
Naveen Kumar
Jr. IT Recruiter
502 430 6007
naveen.kumar@harveynash.com
