*MUST BE LOCAL TO WASHINGTON*
**Please email all resumes in a word doc to:
in partnering with Harvey Nash and have experience in IT support?
By partnering with Harvey Nash you do get the opportunity to take part in our
401K match plan, pre-tax commuter benefits, free online training
tutorials/classes, medical/dental benefits in addition to discounts at various
Contract (Ideally contract-to-hire)
About the job:
The Desktop Tech supports both internal and external users/customers. You provide support to customers’ with Citrix, VDI and Microsoft office. This position ensures directory and security protocols are maintained to protect enterprise-wide equipment and information and to prevent unauthorized access and usage. The Desktop Tech reports to the regional Director of Global IT Support & Operations.
Documents work in incident management tracking tool and meet SLA.Provides recommendations to advise customers on software and hardware purchases and upgrades and to support customer cost-cutting initiatives.Examines and inspects equipment to determine damages and to repair and replace equipment.Coordinates removal of end-of-life equipment to ensure proper disposal, recycle and surplus and to update asset inventory records.Troubleshoots Laptops, PCs, Macs Troubleshoots iPhones, Cisco Phones.
Reviews system and management tracking tool tickets to confirm ownership and to establish priority for completing ticket work requests.
Images new and existing equipment to install appropriate drives, software and configurations and to recover and restore equipment.Verifies all deployed and inventoried equipment complies with both Security and departmental polices, but not limited to, Disk Encryption, Anti-Virus, DLP, etc.Verifies software licensing agreements to comply with enterprise volume license requirements and limitations.Supports enterprise-wide software packages (e.g., AutoCAD, Adobe, Photoshop, Macromedia Suite, Microsoft, etc.) to ensure user functionality.Assigns rights and maps drives to run and deploy software, perform testing and ensure operability.Uses management tool (i.e., Bomgar, SCCM, MDT) to manage the enterprise desktop environment, generate reports, observe functions and increase efficiencies.Performs software version upgrades and downgrades to meet user needs and to comply with Information Technology (IT) policies and procedures.Troubleshoots Citrix, Microsoft Office Applications, PGI and VDI Accounts.
Receives notifications of V.I.P. trouble tickets to act on and ensure quick responses and issue resolution.Troubleshoots network connectivity to escalate service issues.Microsoft Certified Professional (MCP - minimum) certification – PreferredDell/HP equipment certification(s) – PreferredMac equipment certification – PreferredSCCM, MDT – PreferredMust have basic Network troubleshooting skills