Director of TechOps

Director of TechOps
IL, Chicago

Job Description

Director of Technical Operations

Chicago, IL


Company: Financial Technology and Data Analytics


Role Overview:

This individual will be responsible for leading a team of 30+ people focused on site reliability, monitoring, and release management. You will also have the opportunity to build out tools and processes to support a large and growing online business, growing site reliability functionality, and improving the organizations applications and infrastructure. Ideally looking for someone who comes from a strong DevOps background, has managed multiple managers, and has the personality to influence and inspire.


Why this role/company:

·         This organization seeks someone to do equal parts team leadership, environment improvement and monitoring, and decision-making to consistently modernize process and technologies in use.

·         There is well-deserved buzz around this company because they’ve seen substantial growth and maintained a high level of quality and a great office culture through it all.

·         The package surrounding the role is truly excellent and includes competitive pay, very solid benefits, incredible amenities, perks, and flexibility.

·         Work for a company that keeps it simple. Just look at their motto: Happy employees are more successful.



  • Drive scaling and growth requirements for our environments based on business goals.
  • Run and grow our Site Reliability Engineering function, sharing ownership of managing and improving our applications and infrastructure with your peers in Technology leadership.
  • Monitor everything. You will make sure we have early warning of potential issues before they become problems.
  • You will help us grow into a true CI/CD shop. We do 60+ releases a week, a trend that is likely to grow.
  • Incidents will occur (though we have a high uptime goal and are expected to meet it). You’ll need to be able to effectively handle these incidents, hitting our recovery time objectives as well as long-term solutions.
  • Provide great service to our internal customers and external business customers through our helpdesk


Company Tools:

We work in a mixed infrastructure environment, leveraging both co-location facilities and AWS for our production environments. Our tech stack is: Ruby on Rails, Go, Postgres, and Debian Linux.

Our technical operations team works with: Chef, Big Panda, New Relic and Jenkins.



  • Minimum 10+ years of experience, strong technical acumen and 3+ years running a larger technology organization, including managing managers
  • Experience in running Technical Operations or DevOps in a high volume, high uptime environment
  • Experience in building strong monitoring, redundancy, and controls.
  • Experience in “leveling up” the skills and talent of a TechOps or DevOps team
  • Ability to establish strong personal connections, foster relationships, cultivate and inspire your team
  • Influence the Technology organization as a whole
  • Ability to attract, hire, and retain Top Talent

 If qualified please reach out to Sarah Lavelle at 

Apply Now