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Ecommerce Project Manager/Scrum Master

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Job Description

Job Title: Ecommerce Project Manager/Scrum Master

Location: New York NY 10018 (Remote option available)

PERM (Direct Hire)

 

Job Description:                             

 

Ecommerce Scrum Master:

  • We’re looking for project manager that will successfully lead projects using two different software methodologies: waterfall projects that are longer-term projects enterprise-wide, as well as initiatives that are run with agile software development methodologies for  direct-to-consumer business.

 

Responsibilities:

  • Build consensus across multiple stakeholders: development, QA, digital product management, accounting, customer service, merchandising, supply chain, social media, acquisition/site/brand marketing, copy and product development.
  • Maintain a repository of all project documentation that allows easy access for your wide range of partners: project scope, budget, requirements, vendor contracts, timelines, meeting notes and action items.
  • Enterprise / waterfall: Manage the execution of approved projects according to established target dates and budgets. Projects require cross-functional coordination, communication, and influence.
  • Prioritization: Ability to take requests from many cross-functional partners, both big and small initiatives. Prioritize and set multiple projects in motion simultaneously.
  • Planning and resourcing: Demonstrate effective planning. Ability to set and manage realistic project timelines with stakeholders. When challenged with a tight deadline, ability to think outside the box to find innovative solutions in order to meet the deadlines.
  • Velocity: Measure the team’s development and QA velocity. Identify opportunities to improve velocity while maintaining the same level of resources.
  • Reporting project status: Effectively report progress to stakeholders and leadership, this includes both lower effort initiatives (e.g. A/B testing) and large projects (major incremental revenue driving initiatives)
  • Post-launch: Ensure cross-functional teams involved in daily operations understand their role in making the project successful. Assist teams to ensure results are reported regularly.
  • Manage the goals and timelines for “always on” projects, for example:
  • Security, privacy and WCAG guidelines
  • Site speed & SEO strategies
  • Run RFPs when chooses to leverage a third party instead of building a customer experience or technical product in house:
  • Set goals
  • Develop scorecard evaluations
  • Align with internal partners on budget, timeline, and resources, both internal and external
  • Ensuring the selected vendor partner has the right resources in place during implementation and when running the business going forward

 

Partnerships:

  • Comfortable building relationships with partners in a remote work environment
  • Ability to effectively run large meetings of cross-functional stakeholders
  • Clear and concise verbal/written communication of complicated issues that may not yet be fully understood. Ability to ask questions to help teams uncover problems before it becomes an issue for our customers

 

Skills:

  • Comfortable with ambiguity. Flexibility is key.
  • Ability to operate at both a strategic and a tactical level: Guide the team to determine the strategy, then lead the project to deliver intended results
  • Proven relationship builder with diverse, remote stakeholder groups
  • Desire and ability to be a team player who appreciates an entrepreneurial environment

 

Qualifications:

  • At least 8 years’ experience running cross-functional projects across development, QA, UX, design.
  • Knowledge and experience of integration points between an E-Commerce application with Order Management, Warehouse Management, Financial and Retail Systems
  • Proven experience distilling large amounts of information into the key points to share with leadership
  • Prior experience in direct-to-consumer supply chain / 3PL a major plus, including building new supply chains
  • Bachelor’s Degree required. Degree in Engineering or Operations Management preferred
  • In compliance with current New York State and New York City mandates, any employee who works in or for the NYC office must provide proof of COVID vaccination

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