Summary:
We’re in search of a Engineering
Technician to respond to the DSN tickets
in a timely fashion with a quality answer to help the dealer serve the customer.
The incumbent will answer troubleshooting questions for medium excavators in
North America.
Here are some of the specific details:
Job Title: Engineering Technician (Product Support Engineer)
Location: Peoria,
IL 61629
Duration: 06 Months contract
Status: Hybrid
Job Description:
Position’s Contributions to Work Group:
·
Position will answer troubleshooting
questions for medium excavators in North America
Why this Client?
·
Whether it be
ground-breaking products, best in class solutions or a lifelong career, you can
build what matters to you at this Client. With 150 locations in countries
around the world, what you create at this Client travels and helps people
around the world.
·
You can collaborate with
the best minds in the industry, complete meaningful work and continuously grow
and develop through our various opportunities. Here, you can do the work that
matters.
Why this Role?
·
Excavators is a high-volume product
globally and every dealership around the world sells this product.
·
This role will allow the individual to
gain direct exposure to Client dealerships in North America.
·
Role will also allow the
individual to develop troubleshooting and critical thinking skills &
network with excavator engineering teams globally.
Typical task breakdown:
·
When an excavator is not working and a
dealership needs assistance from Client to get the piece of equipment back up
and running, the dealership will submit a Dealer Solutions Network (DSN) ticket
to request assistance from Client.
·
This contract hire will need to respond
to the DSN tickets in a timely fashion with a quality answer to help the dealer
serve the customer.
·
Ticket volume is
typically 300 inquiries per year.
Interaction with team:
·
Contract hire will be interacting with
the senior members on the team to receive training on how to answer the DSN
tickets.
·
Contract hire may also interact with
engineering resources to obtain assistance with responding to the tickets
Work environment:
·
Office work environment
·
PPE gear may need
required – depends on projects
Education & Experience Required:
·
Experience with
troubleshooting required
·
5- 7 years’ experience with 2-year
degree
·
3+ years with 4-year degree
·
Masters overqualified
·
Internships WILL count
for experience
Technical Skills:
·
Troubleshooting, machine
repair, machine systems
Soft Skills:
·
Must be a strong
communicator.
·
Must be able to have
empathy & understand the dealership and customer pain while answering
requests.
·
Must be a team player
and be receptive to coaching
Education/Experience:
·
Associate’s degree in engineering
technology or related field required.
·
5-7 years’ experience
required.
·
Hire will be managing
the Dealer Solutions Network inquiries for medium excavators in North America
Disqualifiers/Red Flags:
·
Need someone with
technical aptitude who will be able to pick the DSN up very quickly.
·
Laziness and an
unwillingness to learn quickly are disqualifiers and red flags.
Let me know if you are interested in this job
and/or if you can assist us by referring someone who is interested in this job,
since we offer the lucrative referral bonuses.
A reasonable, good faith estimate of
the minimum and maximum for this position is $30-32/hour
Benefits will also be available and details are available at
the following link: Harvey Nash Benefits
I am looking forward to speaking with you today.
About us:
Harvey Nash is a national, full-service talent management firm
specializing in technology positions. Our company was founded with a mission to
serve as the talent partner of choice for the information technology industry.
Our company vision has led us to incredible growth and success in a
relatively short period of time and continues to guide us today. We are
committed to operating with the highest possible standards of honesty,
integrity, and a passionate commitment to our clients, consultants, and
employees.
We are part of Nash Squared Group, a global professional services
organization with over forty offices worldwide.
For more information, please visit us at https://www.harveynashusa.com/
Thanks
& Regards,
Aman Alvi
Recruiter
(615) 903-9678
Aman.alvi@harveynash.com
