Harvey Nash has partnered with a rapidly growing fintech organization focused on revolutionizing the way people manage their investments. They are in need of a Financial Operations Associate to work a full-time schedule with hybrid onsite expectations out of their Nashville location.
Essential
Duties and Responsibilities
Manage Client Transfers:
• Ensure accurate documentation
and record updates for incoming and outgoing custodian transfers, coordinating
with internal teams for efficient processing.
• Manage internal account
transactions including transfers, conversions, distributions, and removal of
excess, ensuring compliance and accuracy.
• Oversee communication
channels, operational documents, and external partnerships to ensure accuracy,
responsiveness, and effective collaboration with issuers, banking partners, and
third-party vendors.
Handle Financial Transactions:
• Process inbound and outbound
financial transactions (checks, wires, ACH),including reviewing documentation,
verifying fund allocation, reconciling discrepancies, and ensuring compliance
with policies and regulations. Execute timely resolution of transaction errors,
chargebacks, and returns to maintain accurate account balances. Facilitate
collaboration with banking partners, submitting service tickets for technical
issues and maintaining regular communication.
• Collaborate with other teams
to streamline new strategies and enhance processes for operational efficiency.
Facilitate Investments:
• Review client & issuer
private investment documentation and execute investment directives, ensuring
timely completion.
• Complete client investment
distribution transactions, monitoring queues for unsolicited transactions or
errors.
Promote Operational Excellence:
• Submit service desk tickets
for any account-level or issuer-related issues requiring engineering support,
ensuring timely resolution and accurate communication.
• Support cross-functional
initiatives related to compliance, product development, client experience, and
treasury requests.
• Investigate and triage
escalations across multiple channels while providing accurate and timely
responses.
• Support projects related to
ledger accounts, bank accounts, finance and compliance processes, and
reconciliations.
• Leverage data and analytics to
identify opportunities for improvement, enhance processes, and support
decision-making through effective reporting and performance monitoring.
• Develop and maintain
documentation of procedures and workflows to ensure operational efficiency.
Leadership Responsibilities: No people-leader responsibilities.
Education and Experience:
• Bachelor’s degree or
equivalent is preferred
• Relevant FinTech, or finance
and accounting experience are recommended
• 2+ years of work experience is
required
Required Skills and Abilities:
• Ability and desire to perform
in a fast-paced environment subject to change and ambiguity
• Advanced problem-solving and
communication skills
• Empathetic, intellectually
curious, and relationship focused
• Roll-up-your sleeves attitude
with a resilient approach to challenge, gritty work ethic, and entrepreneurial
spirit
• Familiarity with general IRA
rules and alternative investment vehicles
• Extreme attention to detail
• Customer-focused mindset
• Ready to have fun and work
alongside a dynamic team challenging the status quo
• Strong understanding of data
analysis concepts
• Proficiency in Excel,
Metabase, and HubSpot
