Help Desk Technician (# 8223)

Here is the new opportunity:

Summary:
We are seeking a candidate with deep hands-on expertise in technical support, Tire 2 support, plus strong skills in networking, ticketing system.

Job Description:
The Cabinet Information Technology Branch is seeking individuals to work on the Help Desk (Tier 1) as a Help Desk Technician. The CABINET Help Desk is a 24/7/365 support center for all CABINET network and system operations.
 
ShiftHours:

• 1 Contractor for 3rd shift  

Sunday – Wednesday 12:30 am – 11:00 am   

• 1 Contractor for 2nd shift  

Wednesday – Saturday 2:00 pm – 12:30 am   
  

• Occasional temporary changes in shifts are possible to provide adequate coverage.? Temporary changes will be coordinated with the contract employee first. 
• When other shifts open, seniority is used to fill those shifts.  
• The first month on the job will be day shift (Monday – Friday, 8:00 am – 4:30 pm) to allow for training before moving to permanent shift days/time. 
  

Key Responsibilities: 

• Main responsibility is to be the first contact for incoming help desk calls and create tickets. 
• Troubleshoot problems with desktops, notebooks, Mobile Data Terminals, in-car video recorders, printers, network connectivity, other law enforcement technology, etc. 
• Use remote tools to help fix hardware and software issues 
• Collects data for support personnel and creates tickets for Tier 2 and above support. 
• Performs other standard help desk and operational functions, including entering, executing, and monitoring production systems. 
• Assists with and maintains the Criminal Justice Information System (CJIS) Kentucky network. 
• Performs other tasks and duties as assigned or needed by the agency.  

Preferred Knowledge/Skills/Abilities: 

• Moderate computer and software skills 
• Troubleshooting skills 
• Ability to work in a team atmosphere 
• Ability to handle stressful situations 
• Working knowledge of Windows operating systems 
• Working knowledge of Microsoft Office applications 
• Ability to receive training and retain new knowledge 
• Ability to be professional and courteous.

Let me know if you are interested in this job and/or if you can assist us by referring someone who is interested in this job, since we offer lucrative referral bonuses.

A reasonable, good-faith estimate of the minimum and maximum for this position.
Benefits will also be available, and details are available at the following link: Harvey Nash Benefits

I am looking forward to speaking with you today.

About us:
Harvey Nash is a national, full-service talent management firm specializing in technology positions. Our company was founded with a mission to serve as the talent partner of choice for the information technology industry.

Our company vision has led us to incredible growth and success in a relatively short period of time and continues to guide us today. We are committed to operating with the highest possible standards of honesty, integrity, and a passionate commitment to our clients, consultants, and employees.

We are part of Nash Squared Group, a global professional services organization with over forty offices worldwide.
 
For more information, please visit us at https://www.harveynashusa.com/

Thanks,
Nishant Kumar
Nishant.kumar@harveynash.com