We are seeking a skilled Help Desk Technician with hands-on
experience in installation, troubleshooting, and repair within Windows-based
environments. The ideal candidate will have strong technical expertise,
excellent problem-solving skills, and the ability to provide timely support to
end users.
Here are some of the specific
details:
Job Title: Help Desk Technician - Frankfort,
KY.
Location: Frankfort, KY.
Duration: Long term indefinite Contract
Status: Onsite
Job Description
Cabinet Information Technology
Branch is seeking individuals to work on the Help Desk (Tier 1) as a Help Desk
Technician. The CABINET Help Desk is a 24/7/365 support center for
all CABINET network and system operations. The Cabinet Help
Desk provides Information Technology phone and remote support for Law
Enforcement agencies throughout the Commonwealth.
ShiftHours:
- 1 Contractor for
3rd shift
Sunday – Wednesday 12:30 am – 11:00
am
- 1 Contractor for 2nd shift
Wednesday – Saturday 2:00 pm – 12:30
am
- Occasional temporary
changes in shifts are possible to provide adequate coverage.? Temporary
changes will be coordinated with the contract employee first.
- When other shifts open,
seniority is used to fill those shifts.
- The first month on the job
will be day shift (Monday – Friday, 8:00am – 4:30pm) to allow for training
before moving to permanent shift days/time.
Key Responsibilities:
- Main responsibility is to
be the first contact for incoming help desk calls and create
tickets.
- Troubleshoot problems with
desktops, notebooks, Mobile Data Terminals, in-car video recorders,
printers, network connectivity, other law enforcement technology,
etc.
- Use remote tools to help
fix hardware and software issues
- Collects data for support
personnel and creates tickets for Tier 2 and above support.
- Performs other standard
help desk and operational functions, including entering, executing, and
monitoring production systems.
- Assists with and
maintains the Criminal Justice Information System (CJIS) Kentucky
network.
- Performs other tasks and
duties as assigned or needed by the agency.
Preferred Knowledge/Skills/Abilities:
- Moderate computer and
software skills
- Troubleshooting
skills
- Ability to work in a team
atmosphere
- Ability to handle
stressful situations
- Working knowledge of
Windows operating systems
- Working knowledge of
Microsoft Office applications
- Ability to receive
training and retain new knowledge
- Ability to be professional
and courteous
About us:
Harvey Nash is a national, full-service talent management firm
specializing in technology positions. Our company was founded with a mission to
serve as the talent partner of choice for the information technology industry.
Our company vision has led us to incredible growth and success in
a relatively short period of time and continues to guide us today. We are
committed to operating with the highest possible standards of honesty,
integrity, and a passionate commitment to our clients, consultants, and
employees.
We are part of Nash Squared Group, a global professional services
organization with over forty offices worldwide.
For more information, please visit us at https://www.harveynashusa.com/
Naveen Kumar
Sr. IT Recruiter
naveen.kumar@harveynash.com
