Help Desk Technician - L1

Help Desk Technician - L1
WA, Seattle

Job Description

HELP DESK TECHNICIAN L1

Seattle, Washington

 

We have a high-impact 8 month contract for a Help Desk Technician L1 at a nation-leading wealth management and accounting firm’s Seattle headquarters. This person will be responsible for providing remote support to 3,000 internal end users across the country working through an automated ticketing system.  He/she will work alongside a 15-20 people strong Technical Support team in a professional enterprise environment.

 

RESPONSIBILITIES:

·         Provide remote Tier 1 technical support, and resolve issues related to the use of computer hardware and software for system end users

·         Investigate, solve, respond to, and document end user inquiries, escalating as appropriate

·         Install desktop software remotely using tools such as Group Policy and SCCM

·         Troubleshoot OS and LAN/WAN problems

·         Provide remote support for phone, VOIP/voicemail, and mobile devices

 

REQUIREMENTS:

·         High School Diploma/GED; relevant certifications or college coursework/degree preferred

Experience in the following:

·         2+ years of providing end-user support remotely and to enterprise employees

·         Providing exceptional professional customer service via phone and email, ensuring end-user satisfaction

·         Troubleshooting in a Windows environment (networking, OS, Microsoft Office, PC hardware, printers)

·         Conveying technical issues and material to non-technical audience

·         Using an automated trouble ticketing systems and creating documentation

·         Working productively and conflict-free in a collaborative team environment

 

(Technical Support, IT Support, IT Analyst, Service Desk, Desktop Support, Helpdesk)

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