Helpdesk/Desktop Support Analyst

Helpdesk/Desktop Support Analyst
NY, New York

Job Description

We are looking for a Helpdesk/Desktop Engineer for a contract to hire position with our client in NYC. 

Key Responsibilities:

·         Provide Help Desk level-1 and level-2 support for workstations, laptops, printers, peripherals, and other computer-related devices

·         Coordinate with level-3 support and business application departments, assisting the System Administrators to ensure systems availability

·         Participate in managing support calls to the Help Desk via phone and e-mail, ensuring courteous, timely, and effective resolution of end user issues

·         Provide hands-on support for the Desktop/LAN environment

·         Participate in monitoring and maintaining system key process improvements

·         Manage user account and the Active Directory database and integrity

·         Troubleshoot and resolve system hardware and software incidents

·         Participate in moves, adds, and changes as they relate to the technology environment

·         Follow established policies, procedures, and technology standards to ensure system availability and security

·         Maintain and manage loaner policies for computer, peripherals, and presentation equipment

·         Image and deploy standard managed computers

 

Qualifications:

·         College diploma or university degree, preferably in Computer Science and/or 4-7 years of equivalent work experience

·         Extensive knowledge of Microsoft Windows OS and PC Hardware

·         Experience with Apple products and Mac OS

·         Specific knowledge of Microsoft Office Products and client applications

·         Experience supporting mobile devices within a Microsoft Exchange Environment

·         Familiar with TCP/IP protocol

·         Hands-on hardware and software troubleshooting experience

·         Strong written and verbal communication and interpersonal skills

·         Able to present technical ideas in professional and user-friendly language

·         Able to effectively prioritize tasks in a high-pressure environment

 Qualified candidates should submit a word formatted resume to cheryl.blumenberg@harveynashusa.com

 

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