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Home Appliance Repair Technician

Home Appliance Repair Technician
CA, Rancho Dominguez

Job Description

Position:             Home Appliance Repair tech

Location:            Rancho Dominguez, CA

Duration:           12+ months - renewal every 90 days after 1st year

 

Duties & Responsibilities:

  • Five (5) Years of appliance repair experience or Training experience on appliances and televisions.
  • Proficient in content creation and delivery, with a working understanding of learning flow. (PPT, Excel, Word, SCORM)
  • Ability and willingness to travel a minimum of 50% and up to 75% domestically.
  • Works on problems of diverse scope where analyzing data requires evaluating identifiable factors and is capable of demonstrating good judgment in selecting methods and techniques for obtaining solutions
  • for all assignments.
  • Ability to stand for long periods of time as well as move around product in excess of 300+ pounds daily.
  • Minimum High School Diploma
  • Minimum 5 years of appliance repair experience a must or Training experience in home appliance repair

 

Job Summary:

  • Strengthen customer service capabilities and techniques by building training plans, implementing, evaluating and post-managing training courses.
  • Improve repair capabilities through monitoring status of training by each business unit, intensify curriculum's for low-performers.
  • Provide the optimum customer services through training about service mindset, counselling skills and repair techniques.
  • Identify training needs and opportunities to improve tech agent’s theory, hands on, and troubleshooting skills. This includes but not limited too; wire breaking down reading, soft skills, support apps, technical tips, and improvements to the customer five star experience.
  • Deliver world class soft skills training and role playing to improve and maintain our CMI scores.
  • Facilitate classes daily at our Training Center, create and improve technical courses and maintain product inventory.

 

Additional Skills:

Prior experience in appliance repair

Prior training experience or Good communication skills and ability to speak in public forum

Ability to use MS Office platform (PPT, Excel, Word)


Thanks! 

Aaqib - Harvey Nash Group

732 456 8799

Apply Now