Home Appliances Engineer (# 5543)

Summary:

We’re in search of an experienced Home Appliances Engineer with the required skills: Experienced in providing product test and repair standards for new products and Home Appliance and Electronic Products, both Sales, Product & Customer Care environment.

Here are some of the specific details:

Job Title: Dacor Product Engineer

Location: Ridgefield Park, NJ (Fully onsite Mon-Fri 9am-6pm EST)  

Duration: 12 Months Contract

Status: Onsite

Job Description:
Summary:
Dacor Product Engineer will provide support with technical product knowledge. Responsibilities include but are not limited to service ticket review, KPI analysis, VOC support, new model set evaluation, and quality issue detection.
Dacor Product Engineer:

• Conduct new product evaluation processes and testing efforts for continuous improvement in product and service quality.
• Perform approved Service Engineering on-site field product testing, data collection, system evaluation and problem resolution projects.
• Analyze and evaluate various Client Product Categories top symptoms and issues, identify root cause and corrective actions with internal teams, HQ and Factories.
• Provide product test and repair standards for new products. Works closely with HQ Service Engineering to resolve technical issues and to develop product test and repair capability improvements.
• Support product quality improvement by monitoring field quality issues and collecting defective parts/unit for root cause and corrective action analysis.

Main Roles:

• Daily service ticket review for quality issue detection/improvement points
• 0 Day Pending Tickets
• 4K & 5K Ticket
• KPI analysis and monitoring
• ASR for any increasing trends and analysis for root cause
• Warranty Data to monitor service part usage.
• RRR caused by NDF and Admin issues.
• Review VOC/escalations received from the field.
• Provide resolution for escalation.
• Set Evaluation
• Perform product evaluation and communicate review results with GBM on nPass
• Review manuals prior to new model release
• Service, Training, User, and Installation Manuals

Top Skills:

• Conduct new product evaluation processes and testing efforts for continuous improvement in product and service quality.
• Analyze and evaluate various client Product Categories top symptoms and issues, identify root cause and corrective actions with internal teams, HQ and Factories.
• Maintain a high level of technical knowledge within the client Dacor Home Appliance and Electronic Products, both Sales, Product & Customer Care Departments.

Education: 

·        Bachelor’s degree in electrical engineering, Mechanical Engineering preferred

Experience: 

·        6-10 years experiences in Engineering / Technical field

Let me know if you are interested in this job and/or if you can assist us by referring someone who is interested in this job, since we offer lucrative referral bonuses.

A reasonable, good faith estimate of the minimum and maximum for this position is $40 to $44/hr.

Benefits will also be available and details are available at the following link: Harvey Nash Benefits

I am looking forward to speaking with you today.

About us:

Harvey Nash is a national, full-service talent management firm specializing in technology positions. Our company was founded with a mission to serve as the talent partner of choice for the information technology industry.

Our company vision has led us to incredible growth and success in a relatively short period of time and continues to guide us today. We are committed to operating with the highest possible standards of honesty, integrity, and a passionate commitment to our clients, consultants, and employees.

We are part of Nash Squared Group, a global professional services organization with over forty offices worldwide.

For more information, please visit us at https://www.harveynashusa.com/

Farid Hafiz

Sr. Recruiter – Harvey Nash

Farid.Hafiz@harveynash.com

(615) 903-9644