Home Appliances Product Specialist (# 6248)
Summary:
We’re in search of an experienced Home Appliances Product Specialist with
the required skills: home appliances service, root cause analysis, assessable,
disassemble experience environment.
Here are some of the specific details:
Job Title: Home Appliances Product
Specialist
Location: Ridgefield Park, NJ (Onsite)
Duration: 12 Months Contract
Status: Onsite
Job Description:
Must have
Requirements:
- Has great interest in Home
Appliance field and has the ability to assessable, disassemble parts as
part of R&R.
- Must be able to drive – will
occasionally drive (locally) between training facility, warehouse, and
office.
- Great communicator; eager to
learn and tenacious – able to communicate ideas and resolutions
effectively. We’re looking for a go-getter that is proactive!
- Root cause analysis
Specific
responsibilities include:
- Weekly and monthly analysis for
product quality sensing. Analysis by product, model, and symptoms.
- Monitor new model quality
performance with comparing benchmark model trends
- Coordination of weekly, monthly
report and presentation to all related teams
- Conduct new product evaluation
processes and testing efforts for continuous improvement in product and
service quality.
- Analyze, evaluate and test
various Home Appliance Product Categories top symptoms and issues,
identify root cause and corrective actions with internal teams, HQ and
Factories.
Background &
Competencies Required:
Knowledge/expertise/experience:
- Understanding manufacturing,
engineering and design.
- Experience with in home appliance
service, analysis, root cause determination and troubleshooting (not an
absolute must-have)
- Skills:
- The ability to understand
significant knowledge of home appliance products as well as the service
aspects of the consumer product industry
- The ability to develop and
maintain excellent working relationships with multiples levels within the
company and with external contacts including customers, authorized service
agents, sales & equipment service representatives, etc.
- Work under little supervision and
guidance to identify and ensure achievement of team goals and to complete
individual work assignments within established time frames.
- The demonstrated ability to solve
problems involving highly diverse conditions requiring creativity to
search for solutions among learned things.
Education:
- Bachelor’s degree in engineering,
computer science, Math or business-related field.
- This position will primarily
focus on: Service quality related Analysis
- Product quality data analysis
with ASR trends of projects/models
- Monitor quality case issues by
daily tracking tickets
- Theme card management of pending
and in progress quality issues until
- solutions are found through
communication with HQ
- Part/Unit Retrieval
Years
of experience: 0-2
years of experience in an analytics focused role
Top
skills:
- Proficient in Microsoft Office
Word, Excel, and PowerPoint.
- Ability to deep dive to perform
root cause analysis
- Exceptional presentation,
written, and verbal communication skills
Let me know if you are interested in this job and/or if you can assist us
by referring someone who is interested in this job, since we offer lucrative
referral bonuses.
A reasonable, good faith estimate of the minimum and maximum for this
position is $29 to $32/hr.
Benefits will also be available and details are available at the
following link: Harvey Nash Benefits
I am looking forward to speaking with you today.
About us:
Harvey Nash is a national, full-service talent management firm
specializing in technology positions. Our company was founded with a mission to
serve as the talent partner of choice for the information technology industry.
Our company vision has led us to incredible growth and success in a
relatively short period of time and continues to guide us today. We are
committed to operating with the highest possible standards of honesty,
integrity, and a passionate commitment to our clients, consultants, and employees.
We are part of Nash Squared Group, a global professional services
organization with over forty offices worldwide.
For more information, please visit us at https://www.harveynashusa.com/
Farid Hafiz
Sr. Recruiter – Harvey Nash
(615) 903-9644
Req #
128777
Job Id
6248-1
Category
Installation / Maintenance / Repair
Job Type
Contract
Job Status
Full Time
Salary
$29 to 32/hour
Location
NJ, Ridgefield Park 07660