This is a hands-on HR Operations Specialist
role focused heavily on Workday Core HCM + ServiceNow HRSD case management.
The person will handle employee lifecycle transactions, investigate escalated
Tier 2/Tier 3 HR issues, maintain HR data accuracy, and work with Compensation,
Benefits, Payroll, HR Technology, and HRBPs to resolve complex cases.
Key
Responsibilities
· Employee
Lifecycle & Workday Operations
· Execute
high-volume Tier 1 Workday Core HCM transactions supporting the employee
lifecycle, including employee data updates, employment changes, organizational
assignments, and other routine HR operational activities while ensuring
accuracy, completeness, and policy compliance.
· Process
and validate a broad range of compensation-related transactions, including
salary changes, incentive payments, corrections, and other compensation
administration activities in accordance with established policies and approval
processes.
· Support
organizational data maintenance within Workday, including supervisory
organization updates, organizational structure changes, and related
foundational data management activities.
· Perform
quality reviews and validation of completed transactions to ensure data
integrity, compliance, and successful completion of Workday business processes.
· Support
recurring operational activities, high-volume transaction processing, mass
updates, and employee lifecycle events while consistently meeting service level
expectations.
Job
Title:
HR Operations Specialist (Tier 2/Tier 3) – Workday & ServiceNow
Location: West Palm Beach, FL
(Hybrid)
Duration: 12+ Months Contract
Required
Skills & Experience
·
5+ years HR Operations / HR Shared Services experience
·
Hands-on Workday Core HCM experience, not just reporting or
end-user exposure
·
Experience processing employee lifecycle transactions: job
changes, employee data updates, organizational changes, etc.
·
ServiceNow HRSD or comparable HR case-management experience
·
Experience handling Tier 2/Tier 3 escalated HR cases
·
Understanding of (Compensation transactions) salary
changes, incentives, corrections, etc.
· Strong employee data
management and data integrity experience.
·
Experience working with Benefits, Compensation, Payroll, HR
Technology and HRBPs.
A reasonable, good faith estimate of the minimum and maximum hourly wage for this position is $20/hr. to $23/hr. on W2.
Benefits will be available, and details are available at the following link: Contractor Benefits Guide 2026-2027
