Press ENTER to skip to the job description.
IT Field Support

IT Field Support
NY, Queens/Brooklyn

Job Description

Title: IT Field Support

Type: Full Time

Location: Queens/Brooklyn, New York

Must Haves: Bilingual (Spanish/English), comfortable lifting 30-50 pounds consistently

US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.

Summary Description

  • Provide first point of contact for support issues
  • Answer a high volume of phone calls, collaborating with customers to resolve CLIENT applications, wireless devices, printer, or computer problems in real time
  • Process service tickets/work logs related to CLIENT related problems, train customers our CLIENT applications and various wireless peripherals
  • Elevate complex issues/problems to appropriate team members
  • Troubleshoot and correct problems on site
  • Perform scheduled hardware and/or software installations.
  • Configure, Install, and more importantly maintain new or used peripherals, network printers, and POS equipment.
  • Assist customers with desktop applications, maintenance and troubleshooting Network Equipment CLIENT Software related, remotely using TeamViewer, MS Office, ADC, Windows etc.
  • Install, train and deploy new CLIENT applications, ADC application, Scales configuration, and Wireless peripherals. (Data collection, Network Validation, and Training/Network Standardization)
  • Work to gather information, or resolve issue independently or collaboratively
  • Quickly learn and retain relevant system knowledge
  • Telecommunications line installer and repairer, basic data communications troubleshoot, terminate data cable, know how to run data cable if needed (short runs only) and trace a cable to determine if it’s good or not.
  • Support stores for grand opening
  • Respond to customer inquiries and problem solving in a professional and effective manner
  • Provide feedback to manager regarding service failures or customer concerns

 

Apply Now