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IT Field Support

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Job Description

Title: IT Field Support

Type: Full time permanent

Location: Brooklyn,  NY


US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time”

Must Have: Spanish, Own Car, Clean driving record, IT support Experience


Job description:

  • Provide first point of contact for support issues
  • Answer a high volume of phone calls, collaborating with customers to resolve KF applications, wireless devices, printer, or computer problems in real time
  • Process service tickets/work logs related to KF related problems, train customers our KF applications and various wireless peripherals
  • Elevate complex issues/problems to appropriate team members
  • Troubleshoot and correct problems on site
  • Perform scheduled hardware and/or software installations.
  • Configure, Install, and more importantly maintain new or used peripherals, network printers, and POS equipment.
  • Assist customers with desktop applications, maintenance and troubleshooting Network Equipment KF Software related, remotely using TeamViewer, MS Office, ADC, Windows etc.
  • Install, train and deploy new KF applications, ADC application, Scales configuration, and Wireless peripherals. (Data collection, Network Validation, and Training/Network Standardization)
  • Work to gather information, or resolve issue independently or collaboratively
  • Quickly learn and retain relevant system knowledge
  • Telecommunications line installer and repairer, basic data communications troubleshoot, terminate data cable, know how to run data cable if needed (short runs only) and trace a cable to determine if it’s good or not.
  • Support stores for grand opening
  • Respond to customer inquiries and problem solving in a professional and effective manner
  • Provide feedback to manager regarding service failures or customer concerns
  • Maintain in depth working knowledge of Key Food retail systems and processes
  • Perform other related duties as assigned

QUALIFICATIONS

EDUCATION

  • Experience or education in the IT field preferred; Associates degree required

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