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IT Field Support

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Job Description

Job Title: IT Field Support

Location: Bronx, Brooklyn, Queens, Long Island NY

Duration: Full-TIme


Job Description:

  • Provide the first point of contact for support issues
  • Answer a high volume of phone calls, collaborating with customers to resolve KF applications, wireless devices, printers, or computer problems in real-time
  • Process service tickets/work logs related to Client related problems, train customers on our KF applications and various wireless peripherals
  • Elevate complex issues/problems to appropriate team members
  • Troubleshoot and correct problems on site
  • Perform scheduled hardware and/or software installations.
  • Configure, Install, and more importantly maintain new or used peripherals, network printers, and POS equipment.
  • Assist customers with desktop applications, maintenance, and troubleshooting Network Equipment KF Software related, remotely using TeamViewer, MS Office, ADC, Windows, etc.
  • Install, train and deploy new KF applications, ADC applications, Scales configuration, and wireless peripherals. (Data collection, Network Validation, and Training/Network Standardization)
  • Work to gather information, or resolve the issue independently or collaboratively
  • Quickly learn and retain relevant system knowledge
  • Telecommunications line installer and repairer, basic data communications troubleshoot, terminate data cable, know how to run data cable if needed (short runs only), and trace a cable to determine if it’s good or not.
  • Support stores for the grand opening
  • Respond to customer inquiries and problem-solving in a professional and effective manner
  • Provide feedback to manager regarding service failures or customer concerns
  • Maintain in-depth working knowledge of Key Food retail systems and processes
  • Perform other related duties as assigned

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