Job Title: IT Field Support
Location: Bronx, Brooklyn, Queens,
Long Island NY
Duration: Full-TIme
Job Description:
- Provide the
first point of contact for support issues
- Answer a high volume of phone
calls, collaborating with customers to resolve KF applications, wireless
devices, printers, or computer problems in real-time
- Process service tickets/work logs
related to Client related problems, train customers on our KF applications
and various wireless peripherals
- Elevate complex issues/problems
to appropriate team members
- Troubleshoot and correct problems
on site
- Perform scheduled hardware and/or
software installations.
- Configure, Install, and more
importantly maintain new or used peripherals, network printers, and POS
equipment.
- Assist customers with desktop
applications, maintenance, and troubleshooting Network Equipment KF
Software related, remotely using TeamViewer, MS Office, ADC, Windows, etc.
- Install, train and deploy new KF
applications, ADC applications, Scales configuration, and
wireless peripherals. (Data collection, Network Validation, and
Training/Network Standardization)
- Work to gather information,
or resolve the issue independently or collaboratively
- Quickly learn and retain relevant
system knowledge
- Telecommunications line installer
and repairer, basic data communications troubleshoot, terminate data
cable, know how to run data cable if needed (short runs only), and trace a
cable to determine if it’s good or not.
- Support stores for the grand
opening
- Respond to customer inquiries and
problem-solving in a professional and effective manner
- Provide feedback to manager
regarding service failures or customer concerns
- Maintain in-depth working
knowledge of Key Food retail systems and processes
- Perform other related duties as
assigned
