Job Title: IT Field Support/ IT Retail Field Tech
Location: Brooklyn, NY Area
Perm (FTE) role
Entry Level Criteria:
- Computer
literate, with a desire to learn telecommunications and cellular
technology, Supermarket, Retail or POS experience is a plus.
- Willing
to travel extensively; work nights or days only if needed; flexible with
work assignments
- Valid
US driver's license from NJ or NY state, and clean driving record.
- Bilingual in Spanish is a
plus.
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Job Details
Job Title: IT
Retail Field Tech
Department: IT
Reports to:
Service Desk & IT Retail Field Manager
We are a company of passionate people that think big, think
differently, avoid complacency, and do the right thing for our members and
require the right person that shares these values.
Summary:
Lead and follow all aspects of Retail Services policies,
objectives, and initiatives in the field.
Plan, co-ordinate and manage the activities of the assigned retail team
to maintain and enhance customer relationships and meet company objectives.
Job Description:
- Provide first point of
contact for support issues at all stores.
- Able to travel daily
between stores.
- Process service
tickets/work logs related to related problems, train customers our
applications and various wireless peripherals
- Elevate complex
issues/problems to appropriate team members
- Troubleshoot and correct
problems on site
- Perform scheduled hardware
and/or software installations.
- Assist stores with:
- Desktop applications,
maintenance, and troubleshooting.
- Network Equipment
installation and troubleshooting (routers, switches, access points)
- Software installation and
troubleshooting (SAP application, MS Office, Up-shop scale system,
Windows etc.
- Configure and/or
troubleshoot Zebra handhelds, network and label printers.
- Provide store training in
hardware use and software applications.
- Work to gather
information, or resolve issue independently or collaboratively
- Quickly learn and retain
relevant system knowledge
- Support stores during Go
live opening week.
- Respond to customer
inquiries and problem solving in a professional and effective manner
- Provide feedback to
manager regarding service failures or customer concerns
- Maintain in depth working
knowledge of Key Food retail systems and process
- Perform other related
duties as assigned
Qualifications:
- Education:
- College degree in IT or
Equivalent certifications.
SKILLS & EXPERIENCE
- Written and verbal
communication skills.
- Must be a self-starter
with the ability to think and work independently.
- Knowledge in network
hardware or telecommunications, basic data communications troubleshoot,
Cat5-Cat6 cable and RJ45 understanding.
Capable of using equipment provided.
- Strong customer service
skills.
- Well-organized and detail
oriented.
- Ability to handle multiple
projects/responsibilities simultaneously.
- Proficiency in MS Office
applications.
- Problem analysis and
solving.
- Strong decision making.
- Able to take Initiative,
being flexible with schedule.
- Must be capable of lifting
and/or carrying up to 30 lbs.
- Bilingual in Spanish is a plus.
Entry Level Criteria:
Computer literate, with a desire to learn telecommunications and cellular technology, Supermarket, Retail or POS experience is a plus. Willing to travel extensively; work nights or days only if needed; flexible with work assignments Valid US driver's license from NJ or NY state, and clean driving record.
A reasonable, good faith estimate of the minimum and
maximum base salary for this position is $50K/Annum to $55K/Annum
