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IT Field Support/ IT Retail Field Tech (# 6727)

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Job Description

Job Title: IT Field Support/ IT Retail Field Tech

Location: Brooklyn, NY Area

Perm (FTE) role

Entry Level Criteria:

 

  • Computer literate, with a desire to learn telecommunications and cellular technology, Supermarket, Retail or POS experience is a plus.
  • Willing to travel extensively; work nights or days only if needed; flexible with work assignments
  • Valid US driver's license from NJ or NY state, and clean driving record.
  • Bilingual in Spanish is a plus.

 

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Job Details

 

Job Title: IT Retail Field Tech

Department: IT

Reports to: Service Desk & IT Retail Field Manager

 

We are a company of passionate people that think big, think differently, avoid complacency, and do the right thing for our members and require the right person that shares these values.

 

Summary:

 

Lead and follow all aspects of Retail Services policies, objectives, and initiatives in the field.  Plan, co-ordinate and manage the activities of the assigned retail team to maintain and enhance customer relationships and meet company objectives.

 

Job Description:

 

  • Provide first point of contact for support issues at all stores. 
  • Able to travel daily between stores.
  • Process service tickets/work logs related to related problems, train customers our applications and various wireless peripherals
  • Elevate complex issues/problems to appropriate team members
  • Troubleshoot and correct problems on site
  • Perform scheduled hardware and/or software installations.

 

  • Assist stores with:
    • Desktop applications, maintenance, and troubleshooting.
    • Network Equipment installation and troubleshooting (routers, switches, access points)
    • Software installation and troubleshooting (SAP application, MS Office, Up-shop scale system, Windows etc.
    • Configure and/or troubleshoot Zebra handhelds, network and label printers.

 

  • Provide store training in hardware use and software applications.  
  • Work to gather information, or resolve issue independently or collaboratively
  • Quickly learn and retain relevant system knowledge
  • Support stores during Go live opening week.  
  • Respond to customer inquiries and problem solving in a professional and effective manner
  • Provide feedback to manager regarding service failures or customer concerns
  • Maintain in depth working knowledge of Key Food retail systems and process
  • Perform other related duties as assigned

 

Qualifications:

 

  • Education:
    • College degree in IT or Equivalent certifications.

 

SKILLS & EXPERIENCE

  • Written and verbal communication skills.
  • Must be a self-starter with the ability to think and work independently.
  • Knowledge in network hardware or telecommunications, basic data communications troubleshoot, Cat5-Cat6 cable and RJ45 understanding.  Capable of using equipment provided.
  • Strong customer service skills.
  • Well-organized and detail oriented.
  • Ability to handle multiple projects/responsibilities simultaneously.
  • Proficiency in MS Office applications.
  • Problem analysis and solving.
  • Strong decision making.
  • Able to take Initiative, being flexible with schedule.
  • Must be capable of lifting and/or carrying up to 30 lbs.
  • Bilingual in Spanish is a plus.

Entry Level Criteria:

Computer literate, with a desire to learn telecommunications and cellular technology, Supermarket, Retail or POS experience is a plus. Willing to travel extensively; work nights or days only if needed; flexible with work assignments Valid US driver's license from NJ or NY state, and clean driving record.

A reasonable, good faith estimate of the minimum and maximum base salary for this position is $50K/Annum to $55K/Annum 

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