IT Field Tech (# 6734)
Job Attributes
Req #
132154
Job Id
6734-2
Category
Installation / Maintenance / Repair
Job Type
Permanent
Job Status
Full Time
Salary
55
Location
NY, Brooklyn
Job Description
Job Title: IT Field Tech
Location: Brooklyn NY
Duration: Full-Time
Job Description:
- Provide the first point of contact for support issues at all stores.
- Able to travel daily between stores.
- Process service tickets/work logs related to problems, train customers on our Client applications and various wireless peripherals
- Elevate complex issues/problems to appropriate team members
- Troubleshoot and correct problems on site
- Perform scheduled hardware and/or software installations.
Assist stores with:
- Desktop applications, maintenance, and troubleshooting.
- Network Equipment installation and troubleshooting (routers, switches, access points)
- Software installation and troubleshooting (SAP application, MS Office, Up-shop scale system, Windows, etc.
- Configure and/or troubleshoot Zebra handhelds, network, and label printers.
- Provide store training in Client hardware use and software applications.
- Work to gather information, or resolve issues independently or collaboratively
- Quickly learn and retain relevant system knowledge
- Support stores during Go Live opening week.
- Respond to customer inquiries and problem-solving in a professional and effective manner
- Provide feedback to the manager regarding service failures or customer concerns
- Maintain in-depth working knowledge of Client retail systems and processes
- Perform other related duties as assigned
Qualifications:
ยท Education:
College degree in IT or Equivalent certifications.
SKILLS & EXPERIENCE
- Written and verbal communication skills.
- Must be a self-starter with the ability to think and work independently.
- Knowledge of network hardware or telecommunications, basic data communications troubleshooting, Cat5-Cat6 cable, and RJ45 understanding. Capable of using equipment provided.
- Strong customer service skills.
- Well-organized and detail-oriented.
- Ability to handle multiple projects/responsibilities simultaneously.
- Proficiency in MS Office applications.
- Problem analysis and solving.
- Strong decision-making.
- Able to take Initiative, and be flexible with schedule.
- Must be capable of lifting and/or carrying up to 30 lbs.
- Bilingual in Spanish is a plus.