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IT Field Tech (# 6734)

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Job Description


Job Title: IT Field Tech

Location: Brooklyn NY

Duration: Full-Time 


Job Description:

  • Provide the first point of contact for support issues at all stores.
  • Able to travel daily between stores.
  • Process service tickets/work logs related to problems, train customers on our Client applications and various wireless peripherals
  • Elevate complex issues/problems to appropriate team members
  • Troubleshoot and correct problems on site
  • Perform scheduled hardware and/or software installations.


Assist stores with:

  • Desktop applications, maintenance, and troubleshooting.
  • Network Equipment installation and troubleshooting (routers, switches, access points)
  • Software installation and troubleshooting (SAP application, MS Office, Up-shop scale system, Windows, etc.
  • Configure and/or troubleshoot Zebra handhelds, network, and label printers.
  • Provide store training in Client hardware use and software applications.
  • Work to gather information, or resolve issues independently or collaboratively
  • Quickly learn and retain relevant system knowledge
  • Support stores during Go Live opening week.
  • Respond to customer inquiries and problem-solving in a professional and effective manner
  • Provide feedback to the manager regarding service failures or customer concerns
  • Maintain in-depth working knowledge of Client retail systems and processes
  • Perform other related duties as assigned


Qualifications:


ยท Education:
College degree in IT or Equivalent certifications.


SKILLS & EXPERIENCE


  • Written and verbal communication skills.
  • Must be a self-starter with the ability to think and work independently.
  • Knowledge of network hardware or telecommunications, basic data communications troubleshooting, Cat5-Cat6 cable, and RJ45 understanding. Capable of using equipment provided.
  • Strong customer service skills.
  • Well-organized and detail-oriented.
  • Ability to handle multiple projects/responsibilities simultaneously.
  • Proficiency in MS Office applications.
  • Problem analysis and solving.
  • Strong decision-making.
  • Able to take Initiative, and be flexible with schedule.
  • Must be capable of lifting and/or carrying up to 30 lbs.
  • Bilingual in Spanish is a plus.


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