Job
Title: IT Field Technician (Bilingual Spanish Required)
Location: Hempstead, Floral
Park, Valley Stream, Richmond Hill, NY
Job Type: Full-Time
Job Description:
Position
Summary
We
are seeking a customer-focused IT Field Technician to provide onsite
technical support to retail store locations. This role requires daily travel
between stores, hands-on troubleshooting of hardware, software, networking
equipment, and end-user devices, while ensuring minimal disruption to store
operations. Spanish bilingual skills are required.
Key
Responsibilities
- Serve as the
primary onsite IT support contact for store locations.
- Travel daily to
stores to diagnose and resolve technical issues.
- Troubleshoot
desktops, laptops, printers, Zebra handheld devices, and POS-related
equipment.
- Install,
configure, and support Windows operating systems, Microsoft Office, SAP
applications, and other retail software.
- Support network
infrastructure, including routers, switches, access points, and cabling.
- Manage service
tickets, document resolutions, and escalate complex issues when necessary.
- Train store
personnel on hardware, software applications, and best practices.
- Provide go-live
support for new store openings and system deployments.
- Deliver
exceptional customer service while responding to technical inquiries and
support requests.
Required
Qualifications
- Associate's or
Bachelor's degree in IT, or equivalent technical
certifications/experience.
- 2+ years of
hands-on IT Support, Desktop Support, or Field Technician experience.
- Experience
supporting Windows environments, Microsoft Office, printers, and
networking equipment.
- Knowledge of
basic networking concepts, TCP/IP, routers, switches, cabling (Cat5/Cat6),
and wireless connectivity.
- Strong
troubleshooting, problem-solving, and customer service skills.
- Ability to work
independently and manage multiple priorities.
- Must be able to
lift and carry up to 30 lbs.
- Valid driver's
license and reliable transportation.
Must-Have
Skills
- Field Support
& Desktop Support
- Windows OS &
Microsoft Office
- Network
Troubleshooting
- Hardware &
Software Installation
- Printer &
Peripheral Support
- Retail
Technology Support
- Ticketing
Systems
- Fluent in
Spanish and English (Required)
