Job Description

Required Skills:
Leadership (ability to lead/inspire others by example)
Familiar with Extreme Networks, Palo Alto Firewalls, F5 load balancing, Global connect VPN, Aura VoIP systems, good understanding of Cloud architecture.
Excellent written and verbal communication skills.
Customer service excellence.
Managing financial details (understanding of budgets/service rates).
Writing IT policy and procedures.
Adherence with IT regulation and compliance; publication 1075, CJIS, FedRAMP, HIPPA, NIST.
Managing employees working on-prem as well as remotely
Experience working in large/diverse enterprise environments
Understanding of State procurement processes
Working relationships with vendor partners
Ability to work with architects, engineers, subject matter experts in troubleshooting large, complex IT environments and escalation of critical issues to leadership.
Participation in strategic direction initiatives
Ability to execute action plans to meet goals and objectives.

Report to the CABINET Office of Infrastructure Services
Oversee Enterprise network operations and voice services for KY Executive Cabinet Agencies.
- Provide leadership to the CABINET Division of Network Services:
  - Core Network Operations (WAN, MAN, LAN, Wi-Fi, VPN, F5, Firewall, Primary, failover data centers),
  - VoIP and Facilities Engineering (Aura Enterprise VoiP platform and network engineering)
  - Edge Network Management: (Cabling teams, legacy telephony systems, switching environments)
Work within ServiceNow ITSM modules (approvals, task orders, Asset provisioning, Incident, Chg, Request assignments)
Monitor network performance tools/alerts.
Provide Team support during core business hours
Provide Team On call response for afterhours critical outages
Collaborate with IT professionals (CABINET, Agencies, Vendors à projects, timelines, escalations, exceptions, incidents)
Stay abreast of emerging technologies

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