IT Service Manager (ITSM)

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Please find the below job description for your review. If you are interested, please reply with your updated resume. Let me know the best time to talk with you. 

Job Title: IT Service Manager
Job Location: Austin, TX
Duration: 8 Months

 Job Description:
IT Service Management is a group within Corporate IT that champions the technology needs of Client staff around the world. Service Managers work with technology teams and business partners to co-create value across the organization through delivery and optimization of IT Services. IT Service Managers drive service excellence by providing holistic oversight across delivery towers. The organization looks to us to simplify, optimize, automate, and promote visibility to maximize the value of IT services. This is accomplished by:

- Promoting a Service Culture

- Continuous reassessment of business needs to optimize services

- Building strong strategic partnerships throughout the organization

- Facilitate transparency, clear communication, and collaboration

- Managing services throughout the entire lifecycle

- Influencing decisions as a customer advocate

- Creating and optimizing sustainable processes

Qualifications:
7-10 years of work experience and a Bachelor’s Degree or 6 Years of work experience with an Advanced Degree (e.g. Masters, MBA) or 3 years of experience with a PhD.
ITIL Foundation or Intermediate Certification
Project Management Professional (PMP) certification or equivalent project management certification
3-5 years project leadership experience
Strong knowledge of Microsoft Office – PowerPoint, Outlook, Excel, SharePoint, etc.