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IT Service Support (# 5884)

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Job Description



General IT Service Support


Frankfort, KY



Estimated Duration:

Long-Term Indefinite Contract



Job Description: 

The successful candidate will be a punctual, detail-oriented person that will play a vital role in delivering administrative assistance to key stakeholders, including the Division’s Director, Assistant Directors, doris project’s Chief Product Owner (CPO), and doris project managers. The primary objective is to ensure the timely completion of IT-related administrative tasks and to provide support for various project activities. Additionally, the role involves assisting in IT infrastructure-related tasks as outlined by the doris infrastructure architect. This position will deliver prompt customer assistance and foster collaboration with fellow Division and project staff to provide exceptional IT support and administrative services.


·         Provide general administrative support to the Division Director and Assistant Directors.

·         Be the point of contact for doris CPO and deliver on IT administrative tasks as assigned.

·         Collaborate effectively with IT team members and other departments.

·         Assist in organizing IT-related events, workshops, and training sessions.

·         Facilitate communication between IT staff and other departments as needed.

·         Provide basic assistance to staff regarding computer systems, software, and hardware.

·         Collaborate with IT staff to troubleshoot issues and escalate problems as needed.

·         Assist in software installations and updates.

·         Assist doris Infrastructure Architect to respond to IT support tickets in a timely manner.

·         Assist in scheduling meetings, appointments, and maintaining calendars for IT staff.

·         Assist in preparing and maintaining documentation, reports, and presentations.

·         Coordinate travel arrangements and documentation for team members when necessary.

·         Handle procurement and maintain inventory of IT and/or project supplies.

Don’t forget about our referral bonus! We offer $500 for each referral that results in a candidate being hired full time. Refer a friend today!

About us:

Harvey Nash is a national, full-service talent management firm specializing in technology positions. Our company was founded with a mission to serve as the talent partner of choice for the information technology industry.


Our company vision has led us to incredible growth and success in a relatively short period of time and continues to guide us today. We are committed to operating with the highest possible standards of honesty, integrity, and a passionate commitment to our clients, consultants, and employees.


We are part of Nash Squared Group, a global professional services organization with over forty offices worldwide.


For more information, please visit us at

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