IT Support Engineer

IT Support Engineer
CA, Beverly Hills

Job Description

We are looking for IT Support Engineer for a contract to hire position with our client in Beverly Hills, CA.  Please review the job details below and send qualified resumes to mary.abraham at harveynashusa.com

FUNCTIONS:

  • Monitor Helpdesk system for inbound issues
  • Handle immediate need activities such as video conferencing setups, new employees joining and office reconfigurations
  • Ensure all issues are logged and documented in the Helpdesk system
  • Quickly and professionally assess issues, and take steps to resolve
  • When resolution is complete, document cause and resolution then close Helpdesk incident
  • Escalate and refer unresolved issues to other team members or Level 2 when appropriate
  • Deal with various vendors (mobile, telecommunications, data etc.) and escalate issues to them directly
  • Deal with remote problems
  • Administer Windows user accounts in Active Director
  • Setup and support mobile devices
  • Setup and support desktop telecommunications terminals (phones, voicemail services and inbound routing)
  • Perform basic server administration (power cycle, troubleshooting connectivity issues)
  • Mange the network connectivity (patch cables, switch and router infrastructure)
  • Ensure a high degree of information security through password controls, prompt termination and activation of users etc.

REQUIREMENTS:

  • Three to five years in a front-line IT support role, preferably in a professional services or entertainment organization
  • University degree or equivalent
  • Highly motivated and energetic with excellent communication skills and who can integrate well at all levels
  • A strong ability to remain focused with a hard working, professional and flexible attitude while multi-tasking at an extremely fast pace
  • A strong work ethic and the ability to work well under pressure
  • Microsoft Windows 7, Windows 8 and Windows 10 desktops and laptops
  • Microsoft Office 2010, 2013 and 2016 productivity software
  • Microsoft Active Directory, Exchange Server and Windows Server
  • Mobile phone devices (BlackBerry, iOS, Android)
  • Windows VPN, Mac VPN Configuration and Administration
  • Mac OSX installation and configuration as well as Office for Mac
  • Various Printers, scanners, some fax services
  • Polycom Video Conferencing Administration
  • To be considered, you must have the ability to lift 60 lbs. and work a flexible work schedule with occasional late nights and weekends

Please send qualified resumes to mary.abraham at harveynashusa.com.


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